Adapting manned guards to a changing security environment

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The 'Adapting manned guards to a changing security environment' white paper has been launched by Skillweb, exploring how technology can help firms prepare for the future.

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SmartTask Attend for Security in Action

Paul Ridden, managing director of Skillweb, explained: "In this new environment, success will depend on a business’s ability to adapt, combining technology with traditional manned guarding operations.

The 'Adapting manned guards to a changing security environment' white paper has been launched by Skillweb, exploring how technology can help firms prepare for the future.

Now available for download, the study draws on Skillweb's experience within the sector to demonstrate the ability of emerging technological platforms to increase the efficiency, transparency and compliance of modern day security firms.

It comes ahead of a radical shake-up to the manned guarding industry, thanks to licensing reforms, tighter budgets, changing public sector relations and demands for enhanced lone worker protection.

Paul Ridden, managing director of Skillweb, explained: "In this new environment, success will depend on a business’s ability to adapt, combining technology with traditional manned guarding operations. Already there has been greater pressure from customers to use emerging software to provide services. With the introduction of new regulations, this will only become greater."

Tackling problems head on

The white paper identifies the key problems facing the sector and demonstrates how manned guarding companies can alleviate pressure by investing in technology.

Among the main issues are:-

A demand for technology - Security firms are increasingly being met by customers demanding a proof of attendance system be in place. When such software is the difference between securing a contract and losing out, businesses have to adapt or face extinction. However, some within the industry are still reluctant to take their first steps into the digital age.

Tightened budgets - During 2012 the security budgets of many organisations and bodies were cut, meaning manned guards noticed a drop in demand. With less money coming in, investing in the resources needed for growth has proven difficult.

Changing regulation - The licensing system is changing, with far-reaching reforms to the Security Industry Association placing the emphasis on business compliance, opposed to that of the individual. The responsibility to ensure operations are carried out to a high standard and in accordance to the law now lies with manned guarding firms.

Capitalising on opportunities - Security companies are increasingly coming into contention for public contracts, as the police look for ways to put officers back on front-line police work.

Safety first - Cases of corporate manslaughter are increasing and the safety of lone workers has been thrown into question. Businesses must ensure they have systems in place to support operatives when making their rounds.

SmartTask Attend for Security and Mobile Guarding: A way forward

SmartTask Attend is a mobile workforce management solution for security and manned guard operations. Combining all the benefits and features expected of a proof of attendance system, alongside such innovations as a customer portal, accurate incident reporting and staff tracking, businesses are able to harness unparalleled cost reductions and improved staff efficiency.

The mobile phone technology can be used by guards, bailiffs, wardens and officers to log attendance at a site or location, access risk assessments and site specific data and report incidents from a single point. For managers, the information is available to view immediately from the administration web portal, which means you can see the data even if you are not in the office.

Accountability is also assured through the Customer Portal, which enables clients to see when a guard has visited their site and what actions have been taken.

What's more, SmartTask Attend Security and Mobile Guarding reduces time spent on administration and calls to base by up to 20 per cent while ensuring you maximise your return on investment by increasing operating margins.

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Amy Quayle
Skillweb
08700 707077
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Trevor Snaith
Skillweb
08700 707077
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