We improved the Ajax handling on the "new ticket submit form" to insure user data is saved and processed correctly regardless if the customer leaves data blank or not.
Dallas, Texas (PRWEB) May 02, 2013
PluginDynamo.com announced the release and availability of its new and updated version of its very popular Support Dynamo WordPress Plugin. This new release is just weeks after another major update and now his WordPress Ticketing and Help Desk Plugin supports both the IMAP and POP3 Tickets by email protocol. This update continues to push Support Dynamo ahead of the crowd and make it one of the most powerful WordPress Help Desk options available in the market.
Wesley Williams, Managing Partner of Plugin Dynamo, said this updated version includes a number of new features like the IMAP protocol but also includes a few enhancements to existing functionality. “We are pleased to announce another update to our WordPress Help Desk Plugin. I know it will help our users provide their customers a better user experience.”
This update includes code changes that improve both the speed and security associated with this Support Plugin. In addition, Plugin Dynamo changed the Ajax handling as well to make it easier to process Support Tickets. Mr. Williams added, “We improved the Ajax handling on the "new ticket submit form" to insure user data is saved and processed correctly regardless if the customer leaves data blank or not. Now even limited data can be saved and processed with the ticket so support agents can follow up on the ticket to insure customer inquiries don’t get lost”
Plugin Dynamo included a couple of minor software tweaks in this release. One such improvement found in this new release is changes to the Support Ticket Drop down menu to show Support Topics even when a customer isn’t logged into their WordPress account.
About Support Dynamo
Support Dynamo is a product from PluginDynamo and is one of the most advanced WordPress Support and Ticket System Plugins on the market. Support Dynamo is a first of its kind to include a Customer Integration Manager (CIM) and lets the user manage customers and support tickets from inside their WordPress Admin Dashboard. It makes browsing, viewing, sorting and replying to support tickets simple and easy. visit: SupportDynamo.com to learn more
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