VANCOUVER, CANADA (PRWEB) May 06, 2013
Symmetrics Business Intelligence, a leading provider of reporting and analysis solutions for contact centers, today announced that its portfolio of contact center reporting & analysis solutions will be sold in the European Union (EU) through Avaya, a global provider of business collaboration and communication solutions, through the Avaya DevConnect Select Product Program.
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio. Earlier today, Avaya announced the program has been extended to include the European Union as well as the United States and Canada.
The Symmetrics contact center reporting and analysis software offered through the program have been compliance-tested for compatibility with Avaya Call Management System and Avaya Aura Contact Center. By integrating with an Avaya platform, it makes it easy for companies to integrate real-time, historical, and call-detail data with metrics from applications and systems across the contact center for a complete view of the customer experience. As part of Avaya’s orderable solution set, Symmetrics business intelligence solutions can be easily purchased in the EU through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Symmetrics nVISION Suite.
Symmetrics and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the U.S., Canada, and the European Union, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
"With the extension of the Select Product Program to the European Union, Avaya and Symmetrics can build on their many previous joint customer successes in Europe. Now it's easier than ever for Avaya customers and channel partners in the EU to incorporate Symmetrics’ real-time, historical and call-detail reporting and analysis solutions into their contact center performance management strategies."
— Eric Rossman, vice president, developer relations, Avaya
“Following our being selected for the Avaya Select Product Program for the U.S. and Canada earlier this year, we at Symmetrics are thrilled this program has been extended to the European Union, where we already have many joint customers with Avaya. Now that nVISION Suite is available for purchase directly from Avaya and its distributors in the EU, customers have a ‘one-stop shopping’ option for all their contact center reporting and analysis needs. And they can be confident that Symmetrics’ business intelligence solution is Avaya compliant for real-time, historical, and call-detail reporting.”
— Richard McElroy, president and chief operating officer, Symmetrics Business Intelligence
"At Cygnific, we use Symmetrics nVISION Suite and Avaya Aura Contact Center to help serve customers in 19 countries and 11 languages. We have been very pleased with how nVISION Suite's data mart has helped us integrate Ayava contact center performance metrics with data from our workforce optimization, capacity planning, and human resource systems. The combination of Avaya, Symmetrics, and our company-standard reporting tool gives our supervisors and agents the information they need to improve quality and performance."
— Patrick van Velzen, reporting manager, Cygnific B.V
"Symmetrics nVISION Suite drives reporting for our multi-site, multi-channel Avaya Aura Contact Center. With nVISION Suite's data mart, we can seamlessly integrate agent performance data with information from our workforce management and scheduling applications. And with nVISION Suite, we have a long-term repository of historical performance data for trend analysis."
— Henrik Jensen, Project Co-ordinator, TDC Contact Center Europe
About Symmetrics Business Intelligence
At Symmetrics, we build, implement and support software that solves the problem of reporting and analyzing data from any system or application found in your call center. We've been doing it for over 15 years, and we do it for call centers all over the world, big and small. What makes Symmetrics different? We take best practices from business intelligence and data warehousing and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have. For more information, please visit http://www.symmetrics.com.