AMC was able to provide a solution for both the inbound and outbound dialing requirements of the customer, increasing their agent efficiency. It’s always our top priority to fit our solutions perfectly to our client’s needs.
Richmond, Va. (PRWEB) May 08, 2013
AMC Technology, LLC, a global leader in multi-channel contact center integration software , is pleased to announce the customer success of Wayfair.com, an online one-stop shop for home décor and furnishings, using an integrated contact center solution for Salesforce and Cisco. Wayfair.com selected AMC Contact Canvas to integrate their contact center because of its cost effectiveness and flexible solutions for their company.
Outside of traditional incoming calls, Wayfair makes a significant amount of outbound calls, giving them the need for a simple way to integrate a dialer and other outbound functionality. AMC was able to deliver a client solution that leveraged AMC’s robust product suite, Contact Canvas. AMC provided CTI enabled features including click-to-dial and the ability to take quick and easy notes during and after the call that kept the call sales process flowing. As a result, Wayfair.com’s team has increased efficiency in executing and logging outbound calls.
"The ease of the system makes our dials/day much higher and also increased the quality and quantity of call notes logged in the Salesforce system. The simplicity of the system has allowed us to grow our call notes for contacts in a way that is concise, meaningful, and impactful," said Tyler Abbott, Wayfair.com Media Operations.
“AMC was able to provide a solution for both the inbound and outbound dialing requirements of the customer, increasing their agent efficiency. It’s always our top priority to fit our solutions perfectly to our client’s needs,” said Rosemary Branch, AMC Technology VP Sales and Marketing.
AMC Contact Canvas significantly improves productivity for the agents and in turn results in increased customer satisfaction. With integration to leading CRM, including Microsoft Dynamics, Oracle Peoplesoft, RightNow, Salesforce, SAP, and Siebel, and the top CTI systems, AMC continually strives to meet customer needs.
About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact Canvas™ product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.
Wayfair.com offers a zillion things home – the largest selection of home furnishings and décor across all styles and budgets. With more than five million options from 5,000 brands, we are dedicated to helping people find the perfect product at the right price. Our unparalleled selection and superior customer service coupled with the convenience of online shopping makes it easier than ever before to find exactly what you want for your home. Other sites under the Wayfair.com umbrella include AllModern.com, a leading retailer of original modern design, and JossAndMain.com, the fastest growing private sale site for the home. For more information, please visit http://www.wayfair.com, or follow us at http://www.facebook.com/wayfair or at http://www.twitter.com/wayfair or check out our blog My Way Home at http://www.wayfair.com/blog.