Fidelis PPM Appearing at the 2013 Automotive Boot Camp

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Ryan Williams and Andrew Barter will be at the 2013 Automotive Boot Camp in Philadelphia representing Fidelis Pre-Paid Maintenance and Driv auto dealer software.

Fidelis PPM automotive customer retention
We are privileged to have such a great speaker discussing customer retention and Fidelis PPM. Andrew is a true automotive veteran and understands the art of dealer retention and what it takes to take a dealer to the next level!

Register for the 2013 Automotive Boot Camp at

Fidelis is pleased to announce that Ryan Williams and of Fidelis PPM will be appearing at the 2013 Automotive Boot Camp taking place May 14-16 in Philadelphia. The annual Boot Camp features over a dozen industry thought leaders presenting the latest and most successful trends in automotive retailing. Andrew Barter an independent representative for the company will be speaking on the topic of automotive customer retention and profitability. His session, entitled “Real Deal Customer Retention” lays out a roadmap for dealers to follow in ramping up both their dealership retention and profits.

Williams Executive VP of Fidelis PPM of Lakewood, NY is responsible for business development and dealer service for the company and their suite of products including the revolutionary new Driv auto dealership software. Driv takes a fresh approach that allows auto dealers to see, in real time, the impact pre-paid maintenance is having in their business. The impact can be quite large with the average dealer in their system seeing customer rates of 65% or more and $70 per repair order in additional sales. “We are privileged to have such a great speaker discussing customer retention and Fidelis PPM. Andrew is a true automotive veteran and understands the art of dealer retention and what it takes to take a dealer to the next level!” said Williams.

Barter’s workshop “Real Deal Customer Satisfaction” will help attendees discover why dealership retention is the new CSI and how to better position their store for success with the OEM and their own cash flow. Further, attendees will learn 7 simple links between profit and dealer retention and how to utilize best practices in those 7 areas to maximize profits while keeping expenses low. Barter will also be on hand throughout the event in the Fidelis booth to answer questions, provide deeper explanations and assist with dealer inquiries.

Barter’s workshop will be under the "Service & Retention" Learning Track.

Barter has been selling his entire life. Starting out with $2 dollar newspaper subscriptions and moving through hard goods, automobiles, $1,000,000 franchises and multi-million dollar training and development projects round out his selling experience. His first love and the business he will always be a part of is retail automotive. Starting out selling new Dodge cars and trucks in Allentown Pennsylvania, he earned Sales Person of The Year honors his first year on the floor and later was named a top 50 Sales Manager nationally for Dodge. Moving quickly through multiple management roles he was invited to join the staff of the prestigious Chrysler Marketing Institute as a facilitator and speaker. He has been a full time employee of Chrysler and DaimlerChrysler. Most recently he is coming off a long-term assignment as a full time paid consultant for Kia Motors America assisting them with customer satisfaction and certification training. He continues working as a facilitator working with the top brands in the automotive industry and consulting directly with New and Independent car dealers on how to use pre paid maintenance as a vehicle to better automotive customer retention and business development.

Dealer Inquiries about Driv auto dealer software can be directed to Fidelis PPM.

The 2013 Automotive Boot Camp features the exclusive “Learning Track System” developed by First Class Educators. The system presents classes broken out by different categories, or “tracks” that allow attendees to laser focus on topics that are priority and pertain most to them and their dealership.

This year’s tracks include:

1.     Advertising
2.     Analytics/Websites
3.     CRM
4.     Management
5.     Sales
6.     Service/Retention
7.     Social/SEO
8.     Video

More information about the learning tracks and available classes can be found online at

The 4th Annual Automotive Boot Camp is organized by First Class Educators. The event will be held on May 14th, 15th and 16th at the Sheraton Philadelphia Downtown Hotel. For more information, visit or contact Carrie Hemphill at 908-601-6475.

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