Local letting agency stands up for standards

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Citystyle Living, One Housing Group’s private market rent arm, is the latest company to join the NALS nationwide letting scheme - set up to provide a much-needed scheme to enable landlords and tenants to avoid the pitfalls of dealing with ‘cowboy’ letting agents.

Citystyle Living, One Housing Group’s private market rent arm, is the latest company to join the NALS nationwide letting scheme - set up to provide a much-needed scheme to enable landlords and tenants to avoid the pitfalls of dealing with ‘cowboy’ letting agents. Citystyle Living is now a fully licensed operator under the NALS scheme and will bear the NALS logo.

NALS (The National Approved Letting Scheme) ensures that agents comply with defined service standards and has in place a customer complaints procedure offering independent redress through an ombudsman scheme, Professional Indemnity Insurance, Client Money Protection cover and access to Tenancy Deposit Protection.

The scheme is supported by some of the most powerful voices in the property industry and the scheme is open to any firm operating in the lettings sector who meets NALS’ strict criteria.

NALS Chief Executive Isobel Thomson comments: “NALS service standards are the consumer’s benchmark against which to judge the performance of letting and management agents operating in the private rented sector and we are delighted to welcome Citystyle Living into the scheme.

“Agents such as Citystyle Living are in the vanguard of a drive to establish uniform service standards in the industry. Those agents who are not prepared to meet the standards required by NALS and, most importantly, the public, will not survive for long.”

Robert Marcantoni, Head of Portfolio Management at One Housing Group adds: “We see being a NALS licensed firm as an excellent opportunity to increase business within our letting and management department and it complements the type of properties and services we offer. The visible assurance provided by the NALS logo gives prospective landlords and tenants the confidence of knowing the service they can expect from dealing with us.”

More information on The National Approved Letting Scheme and details of how to contact your local NALS agent can be obtained by calling NALS on 01242 581712, emailing info(at)nalscheme(dot)co(dot)uk or visiting the NALS website http://www.nalscheme.co.uk

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Notes to editor:
Citystyle Living is One Housing Group’s private market rent arm, managing a large portfolio of properties in London and the South East. Citystyle Living’s approach is distinctive, fresh and creative with a strong focus on customers as people.
One Housing Group is a leading developer and provider of housing and housing care and support across London and the South East. We manage over 14,000 London homes in 26 boroughs and surrounding counties. We are a non-profit organisation; we use our commercial success as a housing developer to provide high quality, affordable homes to meet the needs of local people.
For more information please visit onehousinggroup.co.uk
For further information about One Housing Group please contact Melinda Newitt on 020 7428 4271 or email mnewitt(at)onehousinggroup(dot)co(dot)uk

About NALS
NALS is an independent licensing scheme for lettings and management agents operating in the private rented sector. NALS offers a reliable benchmark for landlords and tenants to compare the standards of service they receive from residential letting agents. All licensed firms commit to providing clearly defined levels of customer service, have client money protection cover, and maintain professional indemnity insurance.

The National Letting Scheme Board comprises:
Sheila Drew Smith (independent Chair), representatives from Communities and Local Government (CLG), the British Property Federation, the Guild of Letting and Management as well as the Peabody Trust.

PRESS INFORMATION:
Please contact Charlotte Davies or Caroline Hole-Jones at Splash Communications: 01225 318000.
lmcaloon(at)splashcommunications(dot)com
cholejones(at)splashcommunications(dot)com

Who can join NALS?
NALS is open to all letting and management firms that can meet the strict criteria.
NALS is also open to Registered Social Landlords.

Minimum service standards
All members are required to agree to the accreditation criteria, which are:
Meet agreed service standards which should be set out in writing with a clear statement of charges
Maintain Professional Indemnity insurance and (except for housing associations) Client Money Protection cover
Offer Tenancy Deposit Protection to tenants and landlords in-line with new legislation that came into effect in April 2007
Maintain an internal complaints procedure open to both landlords and tenants
Independent redress to landlords and tenants through The Property Ombudsman

For more information on any aspect of The National Approved Letting Scheme or to speak to Isobel Thomson, NAL

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