Seattle, WA (PRWEB) May 10, 2013
Bringing best practices and the latest customer service trends from around the world, U.S.-based bestselling author and customer service consultant Micah Solomon recently traveled to Moscow concurrent with the long-awaited Russian publication of his "High-Tech, High-Touch Customer Service,” wowing crowds at the Microsoft Technology Center in downtown Moscow with his keynote speech of the same name.
The keynote speech at the Microsoft Technology Center offered Micah Solomon’s expertise on trends and room for improvement in banking customer service, one of Micah Solomon’s expert areas of focus. He has offered keynote speaking and consulting, and written on customer service, customer experience, and customer loyalty to audiences recently in:
The Automotive Industry • Banking & Financial Services • Insurance • Law Firms • The Building Trades • B2B & Manufacturing • Healthcare • Not-for-Profits • Death Care • Technology & IT • Event Staging • Hospitality • Retail • Communications • The Travel Industry • Real Estate • People with Disabilities
“The themes and concepts in my book [“High-Tech, High-Touch, Customer Service”] and keynote speeches are universal,” said customer experience consultant Solomon. “No matter if you’re in foodservice in America, Information Services in Dubai, or banking in Russia, you need to know how to use modern technology to deliver anticipatory customer service. Of course, for a banking customer experience, there are real specifics that apply due to the regulatory environment. It is a fascinating, rich, and always-growing area."
Solomon's books on customer service, the customer experience, customer loyalty, and hospitality have now been translated into nine languages and won multiple awards, including having recently been chosen by the Best Small Business Book Awards as one of the top business books of 2013. The book is also available in audiobook format on Audible.com.
About Micah Solomon
Micah Solomon was recently named a “new guru of customer service excellence” by the Financial Post. His latest business bestseller, "High-Tech, High-Touch Customer Service," as well as his perennial bestseller, "Exceptional Service, Exceptional Profit" (a collaboration with the creators of the modern-day Ritz-Carlton), have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.
As the lead customer service consultant and customer loyalty consultant at Four Aces, Inc., Micah Solomon specializes in helping companies, governmental agencies, and other other organizations build customer service initiatives and customer loyalty transformations that provide both immediate results in today's challenging business environment and significant sustainability over time.
As a keynote speaker, Micah Solomon's uniquely inspiring and humorous keynote speeches on customer service and customer loyalty convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style - no stock photos here, just real life examples.
An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow. Micah was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri.
For more information, please contact Four Aces Inc: info(at)micahsolomon(dot)com, (484)343-5881