By tapping into Zendesk’s plethora of customer support technology, we’re able to leverage our team’s ability to continue to innovate in the field of immigration technology.
San Ramon, Ca. (PRWEB) May 13, 2013
INSZoom.com, Inc., the world’s leader in cloud-based case management and compliance services for immigration professionals, now introduces a new layer of services to its leading suite of compliance solutions. The company has added a new online support system, accessible to all clients via the web, and powered by the leading support technology company, Zendesk.
This new online support system gives INSZoom’s clients immediate access to a range of self-service tools and functions, including:
•A robust ticketing system to help provide the immediate ability to report an open issue to INSZoom’s support teams
•A holistic system for managing issues and concerns
•The ability to have direct online conversation with INSZoom support staff in real time
•Full support for mobile and tablet devices
“We’re partnering with Zendesk because we want to ensure our clients get access to the best possible support we can provide them,” said Sudipta Ganguly, Vice President – Client Solutions, INSZoom. “By tapping into Zendesk’s plethora of customer support technology, we’re able to leverage our team’s ability to continue to innovate in the field of immigration technology, and provide our clients with always accessible, always available support services, via phone, email and online.”
Since its inception more than ten years ago, INSZoom has excelled in providing the latest in technology solutions for immigration professionals. Its immigration case management software is trusted by leading companies worldwide, including Microsoft, IBM and Wipro Technologies, and immigration law firms of all sizes manage their cases using INSZoom’s leading-edge solutions. The company has grown exponentially over the past decade through a constant and committed focus on innovation and responsiveness. Learn more at http://www.inszoom.com or by calling (925) 244-0600.