A convenient, on-the-spot online customer service availability has gained these companies a competitive edge against others without live chat on their site.
Louisville, KY (PRWEB) May 14, 2013
Competition in the web hosting industry tightened due to the emergence of new hosting companies in different parts of the world. Because all hosting companies market their packages and services online to global consumers, constant availability of customer touch points such as online chat turn the competition upside down.
In this light, Offerchat live chat released a stability update for web hosting companies with an online chat tool to make them available to potential clients browsing their site.
Through this latest stability update that stabilizes the chat tool's connection, hosting companies and other users are ensured of uninterrupted, one-to-one online chat conversation with their clients throughout the stages of the buying cycle, setting the foundations for superior live chat support.
The live chat app for business developed by Offerchat is an easy to add widget to any HTML website hosting companies can use to attend to customers on their homepage and answer their questions on the spot.
Browsing customers on any page of a web hosting site may chat instantly with the hosting company's support representative through a ubiquitous chatbox in the corner of the screen to obtain information.
These chat messages are received in real time by a live chat agent manning the hosting company's Offerchat live chat account from the web based control panel accessed through a web browser. Integrations with commonly used instant messaging programs such as Pidgin and Adium for Mac are also possible.
Since Offerchat's beginning on August 2012, hundreds of web hosting companies have added the free online chat widget to provide their potential customers instant communication access with their support team without leaving the page they are currently viewing.
This convenient, on-the-spot online customer service availability has gained these companies a competitive edge against others without live chat on their site.
To learn more about the Offerchat live chat core functionality and features or to get a chat widget for your own website, visit http://www.offerchat.com.
Offerchat is a free premium live chat for websites specifically designed to help online businesses increase their conversions and sales. The chat tool is easy to add, full-featured and free of charge. Offerchat is brewed to perfection at Click Labs, Inc. a company based in Cebu City, Philippines. The company specializes in driving search marketing and social media traffic, social web app development and conversion optimization. Each product or service specifically helps small/medium website owners increase online visibility and improve online sales.