Animal Friends Insurance wins at the UK Claims Excellence Awards 2013

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Animal Friends Insurance were winners at the UK Claims Excellence Awards 2013, winning Outstanding Broker Claims Team of the Year

Claims Excellence Animal Friends
Animal Friends were recognised for their progressive work

Animal Friends Insurance has been named the 2013 ‘Outstanding Broker Claims Team of the Year’ at this year's Insurance Times Claims Excellence Awards. The industry ceremony highlights the hard work and commitment of those individuals, teams and companies who have delivered at the highest level.

Animal Friends were recognised for their progressive work in ensuring their claims process is as efficient as possible through technology and investment in staff. The results were seen in their claims settlement times and online queries which have been significantly reduced.

The award applies to every type of insurance provider, meaning that the Animal Friends claims team has not only been recognised in the pet insurance sector, but the whole insurance industry and they are the first and only pet insurer to have ever won it.

Elaine Fairfax, Founder and MD of Animal Friends Insurance says: "I am absolutely over the moon about this claims award, especially as we are the first pet insurer to have won it. Our claims team work so hard to make sure they give our customers the very best claims service this is a very well deserved recognition of all that effort. The whole team are justifiably delighted and proud."

About Animal Friends: Established in 1998, Animal Friends is one of the top 5 pet insurance providers in the UK (Datamonitor February 2013). Committed to helping animal welfare charities worldwide, Animal Friends donates large amounts of its profits to animal welfare which to date is over £1 million. Animal Friends is the trading name of Animal Friends Insurance Services Limited, company number 3630812, registered office Animal Friends House, Sunrise Way, Solstice Park, Wiltshire, SP4 7QA. Animal Friends is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FCA Number 307858.

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Johanna Paget

Chris Newnham
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