Retail Organizations are faced with increasing customer demands, fierce competition, customer touch points that differentiate their services and high expectations for business growth
Downers Grove, IL (PRWEB) May 15, 2013
ProSoft Technology Group Inc., (an Inc. 500 company established in 1995), a SAP services Partner and a global information technology services company, will be in booth #2023 at SapphireNow is the premier conference for Business and IT leadership to be held at the Orlando Convention Center, Orlando FL from May 14 – May 17 2013.
ProSoft will present Retail Call Center Solution based on process management and business rules, Cross Channel Order management, Efficient Promoon planning and Execution, and mobile Sales Dashboard at the conference.
Retail call center solution is a set of predefined assets, completely customizable. These assets have been built based on experiences in the retail industry. Complex Business Processes like Order returns, Credit Card monetary and non-monetary transactions and refunds have been addressed in this solution. The solution is based on a SOA framework and built on SAP technologies.
"Retail Organizations are faced with increasing customer demands, fierce competition, customer touch points that differentiate their services and high expectations for business growth,” said Raj Gupta, CEO, ProSoft. “To address these challenges, smart companies look to dynamic business processes, pre-built process templates, rules and effective application infrastructures to drive innovation and reduce costs. Pre-built process assets from ProSoft enable companies to design and implement superior solutions utilizing SAP’s innovative technologies and that drive faster time to market. We’re pleased to share our experience and expertise during Sapphire 2013.”
Raj Gupta added, “Our consultants focus on creating maximum value through efficient business process solutions and customer satisfaction. Our consultants combine strong industry knowledge, SAP product knowledge and employ our industry services solutions which help reduce traditional customer implementation time by 50%."
Additionally, ProSoft is also going to showcase following additional service offerings and offer free templates to all conference attendees:
- Integrated Operation center and Operator Assist Dashboard and for Chemical Industries.
- Optimize your phase 2+ Initiatives and your SAP investments by leveraging ProSoft SAP support value chain
“Phase 2 initiatives leveraging ProSoft SAP support value chain realize the full potentials of SAP investment after SAP foundation (Enterprise Business Process Backbone) is implemented. Phase 2+ initiatives such as solution extension, optimize business processes, improve profitability, operational efficiency and customer retention “, Hanu Ravu, Vice President, SAP Practice, who is also going to be attending SapphireNow 2013 in Orlando.
During Sapphire, ProSoft subject matter experts will be available in booth 2023 to discuss key SAP business-driven technologies including HANA, Mobile, ECC, cloud solutions, and solutions for major industries like Energy and Chemical , financial services, and retail. Visitors to the booth can learn how ProSoft’s SAP solutions help companies align business and IT objectives, establish optimal business processes, accelerate productivity and reduce costs.
To help customers gain expertise with the latest suite of SAP products and solutions, ProSoft offers customized training and on-demand workshops for process modeling and analysis, process application development and BPM architecture and design.
More about ProSoft
ProSoft Technology Group, based in Downers Grover, IL (http://www.prosoftgroup.com) has over 15 years of extensive experience working with fortune 1000 clients, providing deep expertise in Retail, Financial Services, and Energy-Chemical Industries with technology partnership with SAP, IBM and Software AG.