Mobile CRM empowers people to deliver a quality customer experience no matter where they are. Service teams become powerful sales teams with the ‘right’ technology.
Marlborough, MA (PRWEB) May 21, 2013
As a Charter Member of the CRM Software Blog, Altico Advisors, http://www.AlticoAdvisors.com, was a proud participant in a new white paper on a topic that’s top of mind for many forward thinking businesses today. The
“Why Go Mobile?” white paper and infographic define 6 strategic objectives companies can accomplish with Mobile CRM.
The objectives defined are very specific, such as increasing the average sale by 20% and lowering the cost of sales by 15%. The goal that resonates the loudest is delivering 100% real time data to managers.
For each of the 6 objectives, there are 2 real-time case studies provided which describe how companies achieved these goals with mobile CRM – Microsoft Dynamics CRM. Altico Advisors contributed a compelling example based on a fire prevention and safety equipment distributor whose technicians and service representatives are on the road 99% of the time.
By equipping their cell phones with mobile CRM software, fully integrated to their Microsoft Dynamics CRM system, these road warriors have easy access to the information they need to go from one client to the next and perform the contractual services for each client on schedule.
“Mobile CRM empowers people to deliver a quality customer experience no matter where they are. Service teams become powerful sales teams with the ‘right’ technology,” explains Mike Kean, President at Altico Advisors.
In the case of the fire prevention and safety equipment distributor, the field service teams use mobile devices to track and transmit critical data, such as test results and products that need to be replaced. What’s more, billing information is transmitted directly to the accounting department and the next service appointment is automatically scheduled.
Mobile CRM eliminates duplicate data entry and reams of paperwork, creating efficiencies that could never have been achieved without mobile devices integrated to home office back end accounting and CRM systems.
About Altico Advisors
Headquartered in Massachusetts, Altico Advisors implements and supports business, financial, and customer management software solutions for mid-market enterprises, primarily throughout New England. Altico is a Microsoft Gold Partner specializing in Microsoft Dynamics GP (Great Plains), Microsoft Dynamics CRM, integration services, and Business Intelligence (BI) systems for manufacturing, distribution, software development and service companies. In addition, Altico provides a wide variety of consulting and advisory services, such as outsourced financial services, business and IT strategy alignment, software selection, and business analytics. http://www.AlticoAdvisors.com