Imagine that you're a repair company and you have 25 computers in your shop waiting to be worked on. You need to be able to scan a barcode and see which work order is assigned to that piece of equipment.
(PRWEB) May 14, 2013
Mhelpdesk, SaaS provider of field service management software for small businesses, today launched Customer Asset Tracking as the first part of its suite of new customer asset management features. Customer Asset Tracking is designed to help small businesses better manage the customer assets in which they are performing work on. Businesses are able to create a Customer Asset Profile that includes information about a specific customer asset like make, model, and serial number. Mhelpdesk will generate a unique barcode label. Businesses can then print out the barcode labels and attach them to any asset like a computer, tv, hvac unit, etc. Service technicians can then scan the customer asset at any time and pull up the Customer Asset Profile, allowing them to view all work orders and service requests that are attached to that customer asset.
“Imagine that you’re a repair company and you have 25 computers in your shop sitting there waiting to be worked on. You need to be able to scan a barcode and see which work order is assigned to that piece of equipment. Or if you are an HVAC contractor that services an apartment building with 25 different HVAC systems. You want to be able to scan a barcode and quickly see what work you’ve performed on each unit, like an installation, repair, or yearly maintenance. This is extremely important for small businesses because they spend countless hours figuring out which customer assets belong to which work orders. Mhelpdesk’s new Customer Asset Tracking feature saves businesses a tremendous amount of time pulling up those records,” said Vincent Wong, CEO of Mhelpdesk.
“Barcode scanning and customer asset tracking were the top feature requests from our customers. They want to be able to generate and use barcodes seamlessly with their service management software and we knew that we had to build this for them,” said Vincent Wong, CEO of Mhelpdesk.
A complete list of new features and new updates can be found at the Mhelpdesk Blog. Mhelpdesk will continue to pursue enhancements designed to streamline the operations of service and repair businesses.
Mhelpdesk continues to grow as a powerhouse in the field service management software market. They are also announcing that they have passed 6,500 customers and are processing over $4 million in monthly invoices on behalf of their customers.
Mhelpdesk is a field service and repair tracking solution that gives small businesses complete visibility over their staff, service tickets, scheduling, and billing in one easy-to-use solution. It is cloud-based and runs on your phone, tablet, or computer. Mhelpdesk is used by small businesses, technicians, and service managers to deliver amazing service.