gen-E’s Resolve IT Process Automation Software Boosts Business Agility and Transforms the Customer Experience for Communication Service Providers

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OSS-BSS Automation Innovator Demonstrates Award-Winning Software at Management World Conference in Nice, France, May 13-16.

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gen-E Resolve is the only end-to-end OSS-BSS automation solution that combines the integration of social and automation with next-generation collaboration technology and dynamic knowledge management.

gen-E, a global IT process automation (ITPA) software company, today announced its Resolve OSS-BSS (Operations Support Systems-Business Support Systems) Automation solution will be on exhibit May 13 – 16 at Management World 2013 in booth #28. At the international event, the company will highlight the software’s capabilities for empowering communication service providers (CSPs) through collaborative operations to automate:

  •     Customer Care/Self-Service
  •     Event Management
  •     Network Operations Center (NOC) Operations
  •     Cloud Services
  •     Service Desk
  •     E-bonding/LEC Bonding
  •     Provisioning
  •     Service Activation
  •     Device Onboarding
  •     Service Testing and more

Resolve is the only end-to-end OSS-BSS automation solution that combines the integration of social and automation with next-generation collaboration technology and dynamic knowledge management. The software is fundamentally different than other ITPA solutions in that it is designed to make organizational knowledge more easily available, produced, maintained and consumed, allowing CSPs to expedite processes and enhance productivity.

“With Resolve, we combine the forces of unified collaboration and automation to enable engineering and operations teams to reduce costs while increasing their agility so that they can edge out their competition in ways they never imagined,” said Payal Kindiger, executive vice president of marketing and managed services for gen-E.

gen-E’s Management World exhibit will focus on the following Resolve strongholds:

  •     Elevating the Customer Experience

Resolve’s collaborative-based automation platform is designed to provide customers a personalized, simple experience. In addition, the software empowers organizations to bring back-office information to the front line by giving customer service representatives the ability to access the most up-to-date system data, run push-button automated diagnostics to dramatically reduce resolution times, perform complex troubleshooting through patent-pending dynamic decision-tree technology, and interact real-time with subject matters experts across the organization and across disparate time zones.

  •     Doing More With Less While Maintaining Agility

More than ever, services providers are faced with the continued need to reduce operational costs while being able to rapidly launch and monetize new services. gen-E Resolve:
–    Integrates quickly and easily with all leading IT operations vendors’ platforms so that service providers don’t have to incur high integration costs
–    Delivers over 200 percent cost savings within months of deployment due to its innovative automation engine and approach
–    Accelerates process automation initiatives – taking less than half the time of competing vendors
–    Frees up valuable organizational resources by automating everything from mundane tasks to high-level, complex processes

  •     Skillset Normalization

gen-E has already helped many CSPs with increasingly complex systems and tools reduce the need for engineers to possess advanced technical knowledge to perform daily operations. For example, building and customizing rules around event management automation can be done by any subject matter expert within the NOC, as opposed to relying on someone with coding skills. Also, Resolve dramatically reduces the time required to research information and locate relevant knowledge to address and resolve issues, which has proven invaluable in reducing the duration of outages.

For more information on Resolve and gen-E, visit, or follow gen-E on Facebook, Twitter and LinkedIn.

About gen-E
gen-E is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. The company’s award-winning Resolve™ software breaks down traditional organizational and process constraints through an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve allows organizations to realize cost savings of as much as 200 percent within months of deployment. For more information, please visit

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Paula Johns
Paula Johns Communications
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