Local Home Builder, Sitterle Homes, Wins Regional Award Austin Division – Boasts "Best Customer Experience in South Central U.S."

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High-profile, luxury homebuilder Sitterle Homes has raked in another prominent award. The Austin division of the company recently added the regional “AVID Gold Award” for customer satisfaction to their growing list of accolades.

High-profile, luxury home builder Siterle Homes has raked in another prominent award. The Austin division of the company recently added the regional “AVID Gold Award” for customer satisfaction to their growing list of accolades.

“We’re really proud of our Austin team earning this award,” said Jeff Buell, co-owner of Sitterle Homes. “Our goal is to make everyone who walks through our door feel like a guest in our home. We always want to provide the best experience for potential home buyers in Austin.”

The AVID Awards honors those custom home builders throughout North America whose home buyers rate the highest for customer service. For the 2013 award, Sitterle had a 98.6 percent recommendation rate from its customers. The Gold Award is presented to companies that demonstrate exceptional customer service throughout the United States.

“We hope this award will continue to motivate us to provide even better customer service to every prospective homebuyer who walks through our doors,” said Frank Sitterle, Jr., Sitterle’s co-owner. “It’s nice to receive such awards, but it’s better knowing that our customers are happy.”

Sitterle Homes was honored for superior customer service with the national 2011 AVID Diamond Award for America’s best home builder customer experience. Sitterle Homes Austin also previously won the regional 2013 AVID Award for the best customer experience when home buyers visited their sales offices.

“Austin’s success is a direct result of our team philosophy and culture of customer service,” added Sitterle, Jr. “Although we, as leadership, set this tone, the attitude and performance of our associates really make the difference. Brian Shields, our partner and division president for Austin, embodies this commitment and carries that attitude forward to his entire team. It is natural for our families to receive an excellent level of care and service.”

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About Sitterle Homes: Building in Texas since 1964, Sitterle offers a broad spectrum of home designs ranging from single-family homes in master-planned communities to luxurious custom homes. The family-owned company has won numerous awards for home design, energy efficiency and customer service, including the AVID Award for Best Customer Service in North America. Sitterle has also won more than 50 Summit Awards from the Greater San Antonio Builders Association, six Grand Awards from the Texas Association of Builders and several Energy Star Awards, including a Leadership in Housing Award and an Outstanding Achievement Award. Headquartered in San Antonio, Sitterle builds luxurious homes in San Antonio, Austin and Houston.

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Lynn Gonzales

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