Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications

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The Overseer Watchdog System is a sophisticated monitoring and self-correcting High Availability (HA) mechanism offered as a part of the fault tolerant architecture of Q-Suite 5.7, to anticipate possible disruption and initiate fail-over with call survival for Asterisk based Contact Centers using Q-Suite ACD.

Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival.

Indosoft Inc., developers of Q-Suite, the leading contact center software for Asterisk telephony, announces major enhancements to its Overseer Watchdog System, a self-regulating Automatic Monitoring and Decision Making System that allows mission critical contact centers to transcend High Availability and offer call survival. The new enhancements strengthen automatic fault detection and improves the self-regulating overseer mechanism, thereby enhancing reliability.

Large call centers using Asterisk as their telephony platform will require scaling to multiple real or virtual servers to run the different services associated with the call center software. This opens up the risk of service disruption triggered by the failure of any of the services within the different servers. Overseer Watchdog in Q-Suite 5.7 offers the reliability essential for mission critical call center ACD implementations through its self-regulating high availability design.

Q-Suite is a scalable multi-tenant contact center software for Asterisk, the next generation telephony switch. It comes with complete real-time and statistical reporting for Queue, Agent and Campaign performances and a comprehensive CDR. Built-in tools like Visual Call Flow Builder and Script Builder round out the call center solution with the necessary out-of-the-box functionality. Its extensive .NET and Web Services API offers the necessary hooks for both CTI and CRM integration.

“High Availability with call survival for contact centers using Asterisk makes Q-Suite exceptional,” said James Terhune, Chief Technology Officer at Indosoft. “Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival. This provides a unique opportunity to architect an Asterisk based next generation contact center technology platform using Q-Suite at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software, Q-Suite. It has been providing call center solutions to medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant, scalable call center solution with a unified ACD with skills based routing for voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as a white or private label call center solution.

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Rajan Iyengar
Indosoft Inc.
(506) 450-7080 3
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