Perhaps one of the most significant achievements of the ABS Global Service Desk team has been its ability to consistently meet its Service Level Agreements (SLAs) month after month.
Chicago, Illinois (PRWEB) May 21, 2013
ABS Associates, Inc. was named a Finalist today in the Global Service Desk Team category in The 2013 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award winner in the program.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
The American Business Awards will be presented at two awards events: the ABA's traditional banquet on Monday, June 17 – in Chicago for the first time, after 10 years in New York; and the new product & technology awards event on Monday, September 16 in San Francisco.
More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. The ABS Global Service Desk is nominated in the Customer Service Team of the Year category for the computer services industry.
“Perhaps one of the most significant achievements of the ABS Global Service Desk team has been its ability to consistently meet its Service Level Agreements (SLAs) month after month,” says ABS’s CEO Rosemarie Mitchell. “The level of expertise and relentless coordination of effort among a mutually supportive and highly communicative team, constantly addressing aging tickets for resolution, dealing with outages, and handling unforeseen call volume spikes make this no small feat in an industry where such standards of service often fall prey to the bottom line.”
Finalists were chosen by more than 140 business professionals nationwide during preliminary judging in April and May. More than 150 members of nine specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place May 13 - 24.
Details about The American Business Awards and the list of Finalists in all categories are available at http://www.StevieAwards.com/ABA.
About ABS Associates, Inc.
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.