Mount Pleasant, SC (PRWEB) May 16, 2013
eGroup, the Southeast’s leading provider of cloud, application, and end-user computing services, today announced it has received the 2012 EMC® Velocity™ Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Velocity Services Quality (VSQ) program.
This marks the third time eGroup has won the exclusive award.
The EMC VSQ program is a project-specific survey program designed for partners with Velocity Services designations to solicit customer feedback regarding the quality of the partner’s service engagements.
“We’re thrilled that our mission to be a trusted advisor, focused solely on positive project outcomes, is once again recognized by EMC and our customers,” said Mike Carter, Principal, eGroup. “eGroup’s project delivery team is continually laser focused on saving the customer time, money and enabling a competitive advantage. Receiving the Velocity Services Quality Award is an endorsement that our smooth project experience process is successful and delivering the highest level of customer satisfaction.”
“EMC’s Total Customer Experience hinges on superior customer satisfaction and quality and is a cornerstone of EMC’s success. I’m delighted to see an increasing number of Velocity Solution Provider partners from around the world who continue to drive and deliver outstanding levels of customer service to their customers. The latest survey results demonstrate that these partners have embraced and honed their EMC services skills set to maintain increasingly high levels of customer satisfaction,” said Jeff Schmitt, Americas Theatre Lead, Global Services Partners, EMC Corporation. “As an EMC Velocity Services Quality Award winner, eGroup demonstrates leadership in service delivery quality and exemplifies the high standards to which EMC holds its own Global Services organization.”
The EMC Velocity Services program enables a select community of trained and certified EMC authorized partners to deliver a comprehensive portfolio of services ranging from technology implementation to technical support. These partners provide value-added services to address the most crucial aspects of a customer’s information technology infrastructure.
eGroup is a member of the Charleston Digital Corridor.
Headquartered in Mt. Pleasant, S.C., eGroup provides innovative cloud, application and end-user computing services to businesses across the Southeast. One of the region’s fastest growing companies and winner of the 2013 CRN “Tech Elite 250,” eGroup’s solutions drive customer revenue while reducing cost to maintain IT infrastructures. Visit http://www.eGroup-us.com or call 1.877.eGROUP.1 (1.877.347.6871) for more information.
EMC and Velocity are trademarks or registered trademarks of EMC Corporation in the United States and/or other countries. All other trademarks used herein are the property of their respective owners.