Tucson, AZ (PRWEB) May 21, 2013
Voiance recently exhibited at the International Customer Management Institute’s (ICMI) 10th Annual Call Center Exhibition (ACCE) Conference and Expo from May 13th to May 16th in Seattle, Washington. ICMI recognized Voiance at an awards dinner at ACCE.
Earlier in 2013, ICMI named Voiance as a semi-finalist for its 2013 Global Call Center Awards(GCCA) in the Best Large Call Center category. The GCCAs honor companies that demonstrate call center excellence. During the GCCA Dinner and Celebration, ICMI featured a video tour of one of Voiance’s interpreter contact centers and recognized Voiance’s placement as a semi-finalist.
Voiance, a Phone Interpretation service provider, uses large-scale interpreter contact centers located in the United States. Along with Voiance, other semi-finalists include Wells Fargo Bank, N.A, Zions Bancorporation, and Royal Caribbean International.
The ACCE Conference and Expo is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices – as well as the go-to source for the contact center industry’s most relevant, critical, and timely information. Held in rotating locations, ACCE offers four full days of workshops, site tours, case studies, panels, and discussions on a wide-ranging selection of industry-specific topics.
Voiance Language Services, a subsidiary of CyraCom International, provides 24/7 Over-the-Phone interpretation in over 200 languages, as well as multimedia translation services. With an ISO 9001:2008 certified and audited quality management system, onshore interpreter contact centers, and advanced telecommunications infrastructure, Voiance delivers effective service to clients in business and government. Visit http://www.voiance.com for more.
CyraCom International has more than 900 employees and was named to the Inc. 5000 list of fastest growing private companies in the US in each year from 2009-2012. In business since 1995, and based in Tucson, Arizona, CyraCom International provides language services to over 3,000 clients.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.