Verizon Earns Spot as Top-performing Carrier in New York for Fourth Consecutive Time

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RootMetrics Report: Carrier Speeds Stayed Consistent since December 2012 Report.

Independent mobile analytics firm and consumer advocate RootMetrics™ announced today the latest New York RootScore™ Report and corresponding RootScore Awards. The company provides free mobile performance information to help consumers make more informed decisions and improve their mobile lives. In this newest report, Verizon earns its spot as the top-performing carrier in New York for the fourth consecutive time.

To mirror a typical consumer’s mobile experience in the New York area, RootMetrics measured performance both indoors and outdoors, across all hours of the day and night, undertaking more than 121,000 tests based on how people use their smartphones most frequently.

The New York story
Verizon’s LTE network in the New York area provided the fastest average download and upload speeds. Across all four major carriers, speeds remained consistent with the December 2012 RootScore report.

A noteworthy development was that Sprint improved its text speeds, improving the rate of texts delivered under 10 seconds significantly.

Verizon Takes Home another Victory in the Big Apple
RootMetrics analyzed the test results in order to share real-world data with consumers on which carrier provided the fastest and most reliable data network, which carrier had the fewest blocked and dropped calls, and which carrier offered the fastest text service.

•Carrier Speeds: The RootMetrics data performance tests analyzed how fast each carrier’s network was able to download and upload files, as well as how fast and reliably each network could download email and load webpages and apps.

Verizon won the category, with strong performances in the RootMetrics tests of network speed, email delivery, and webpage and app loading.

Verizon’s LTE network delivered the fastest average download speed in New York at 13.1 Mbps, as well as the fastest average upload speed at 7.3 Mbps. AT&T, which also offers LTE in New York, recorded a very respectable average download speed of 10.9 Mbps and an average upload speed of 4.8 Mbps. T-Mobile, a carrier yet to introduce LTE in New York, delivered an average download speed of 8.4 Mbps, with an average upload speed of 1.7 Mbps. Sprint had the slowest speeds in the market, with an average download speed of 2.1 Mbps and a slow average upload speed of 0.7 Mbps.

•Downloading Emails the Fastest in New York
To provide some context around these data speeds, RootMetrics measured the average time it took to download a set of 10 emails during its testing in New York. With an average time above 8 seconds, Sprint customers could be waiting longer than friends on other networks for emails to download. Verizon, on the other hand, provided the fastest email services, with a time of 2.9 seconds.

•Browsing the Web or Using Apps
In tests to load a typical webpage or app, RootMetrics found that Verizon and AT&T were fastest, at 0.3 and 0.6 seconds, respectively. T-Mobile was just behind those two carriers, at 0.8 seconds. Sprint was the slowest of all carriers at 2.0 seconds.

If consumers decide to load an app to check the score of the ball game, Sprint customers might be waiting longer than other New Yorkers.

•Network Reliability Score: RootMetrics looks at two factors during its network reliability testing: 1) how often each carrier successfully connected to the network and 2) once connected, how reliable each carrier was at completing the speed tests, successfully downloading emails, and loading webpages and apps. AT&T achieved the highest Network Reliability Score at 99.4, with AT&T close behind at 99.0. T-Mobile’s score was 98.9, and Sprint trailed with a score of 96.0.

•Call Performance: RootMetrics analyzed call performance by measuring both dropped calls and blocked calls (the inability to place an outgoing call). Call performance was strong across all carriers, but Verizon edged ahead of the other carriers and won the category.

•Text Performance: To replicate the most typical user experience, RootMetrics compared how long it took each carrier to send and receive text messages. New York has great options when it comes to carriers with strong text performance. All carriers delivered texts in less than 10 seconds at least 93% of the time.

•Overall: With the strongest overall mobile performances in New York, Verizon took away first place in the combined performance category. The final results are:
1 – Verizon (95)
2 – AT&T (91)
3 – T-Mobile (89)
4 – Sprint (76)

The May 2013 New York RootScore Report is the latest in an ongoing series of performance measurement reports and corresponding RootScore Awards from RootMetrics. The company will continue to publish additional reports for markets to help consumers make better decisions about the right carrier for his or her individual needs. Consumers who are interested to see how their network performs compared to other carriers in New York or elsewhere can download the free RootMetrics CoverageMap app for iPhone or Android devices. Review all RootScore reports at

To evaluate the mobile experience in the New York area, RootMetrics conducted 121,461 call, data, and text tests, covering all hours of the day and night from March 25 - 31, 2013. The tests, designed to mirror a typical consumer’s mobile experience, were conducted using the RootMetrics RootScout™ app running on Android-based, off-the-shelf consumer smartphones purchased from carrier stores. To ensure that testing aligns with the consumer experience, RootMetrics conducts tests on activities that consumers perform most often: making phone calls, uploading and downloading files from the Internet, browsing the web and using apps, downloading email and sending and receiving texts. To reflect how consumers’ use their phones on a daily basis, tests were conducted both indoors (at 143 locations) and outdoors during drive tests (covering 6,056 miles).

Mobile performance varies depending on where people live, work, or otherwise spend time.
The results of this report, combined with the geographical coverage maps at and via the CoverageMap app, allow people to make better decisions about the right carrier for their individual needs.

About RootMetrics™
Based in Bellevue, WA, RootMetrics is an independent company that provides accurate and unbiased mobile performance data to consumers via coverage maps, market-specific RootScore Reports, and a free downloadable app for use on either Android or iOS devices. To ensure that RootMetrics testing reflects a typical consumer’s mobile experience, testing is conducted based on where, when, and how consumers use their devices most often. With data that is accurate and trusted by consumers and carriers, RootMetrics provides tools that empower consumers to find products and services that best fit their unique mobile needs.

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Ann Marie Ricard
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