Emergency Plumber Responds to Action Calls from the Institute of Water Conference

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The specialists behind Emergency Plumber have commented on the news that Simon Cocks, Waste Water Service Director at Severn Trent has called for the industry to alter its approach as the needs of customers change.

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It is important for the industry to recruit a 'diverse range of people with different skills'.

It has been reported in Utility Week that delegates heard that “customers’ expectations are becoming ever more demanding, they want to know more about what we do and how we do it, so they can second guess us.” Mr Cocks explains that in the past, the company has placed a large emphasis on promoting people with technical ability and that now, they need to focus on people with leadership ability. He explains that these leaders need to be open and transparent to help achieve goals. He also claims that it is important for the industry to recruit a “diverse range of people with different skills”.

Renowned for their London emergency plumbers, Emergency Plumber operates throughout the country, handling a variety of plumbing issues. The team have an active interest in the industry and the latest news prompted a representative from the agency to share their thoughts on the matter.

“It’s good to see that water companies are paying more attention to customer service, in particular how they are perceived by their consumers. Hopefully, this will help to improve communications between both parties. We’re looking forward to seeing the impact this conference has.”

Emergency plumber is an agency run by Martin Smith. With 18 years’ experience in the industry, his aim is to provide fast and efficient emergency plumbing engineers 24/7. The company operates within a wide range of areas in the UK including London, Plymouth, Reading, Coventry, Bolton, Manchester and Newcastle. With a database of over 300 emergency plumbers, the firm is currently the fastest growing plumbing company in the UK. Customers can also contact the team for information and advice on gas related problems.

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Martin Smith
Emergency Plumber
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