"With these improvements, MSPs can now spend less time accessing and visualizing metrics they need to make informed business decisions that ultimately improve efficiencies and their bottom lines.”
Miami, Fla. (PRWEB) May 21, 2013
BrightGauge Software today released BrightGauge 3.0, the latest update to the company’s web-based business analytics and customer-reporting platform for Managed Services Providers (MSPs). The new release provides enhanced customization of data metrics and more robust reporting features that now enable MSPs to measure and visualize their own business performance across their entire client base.
BrightGauge 3.0 builds upon the software’s existing success as a timesaving platform for MSPs to automatically create, schedule and distribute personalized and easy-to-understand client-focused business intelligence reports. With the introduction of 3.0, BrightGauge now provides MSPs with the added ability to aggregate data across their entire customer base and generate internal reports that illustrate their own business-performance, including sales, profitability, engineer utilization, open and closed tickets, average time to ticket resolution, workstation disk utilization and so much more.
“BrightGauge 3.0 is a major architectural and platform enhancement that now allows MSPs to measure and analyze their own operational performance with the same ease of use and intuitiveness we’ve always offered,” said Brian Dosal, president and product manager of BrightGauge Software. “We’re especially excited to offer advanced customization functionality within our Gauge Builder, which allows even the most non-technical users to slice and dice their own data. With these improvements, MSPs can now spend less time accessing and visualizing metrics they need to make informed business decisions that ultimately improve efficiencies and their bottom lines.”
A software as a service (SaaS), BrightGauge automatically upgrades existing customers’ platforms at no additional fee. All customers receive free training, implementation consultation and technical support, which are also included in their monthly subscriptions.
About BrightGauge Software
BrightGauge Software is a web-based business-analytics platform that enables managed IT services providers (MSPs) to generate customizable performance reports and dashboards based on their unique data sources. Founded in 2010 with a focus on the IT Services industry, BrightGauge has become a leader in simplifying data visualization and analysis for its fast growing worldwide customer base.
For more information, visit http://www.brightgauge.com or call 305-423-0396.