Increased Adoption of Voice-of-the-Customer Programs Fuels Satrix Solutions’ Growth

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The Net Promoter® Loyalty Partner adds to its workforce to support new client acquisition and expansion of existing relationships.

Customer Satisfaction & Feedback Programs

Customer Feedback Programs

There is now a strong recognition among business executives that formal customer feedback programs are a key ingredient for success and differentiation.

Satrix Solutions, provider of customer feedback programs and consulting services, today announced the hiring of several employees due to triple-digit growth over a twelve month period. A rise in the number of business-to-business (B2B) organizations implementing outsourced voice-of-the-customer programs as part of their core strategy has led to the firm’s impressive growth.

“A new movement is taking place in the B2B world,” said Evan Klein, Founder and President of Satrix Solutions. “There is now a strong recognition among business executives that formal customer feedback programs are a key ingredient for success and differentiation. Today’s customer-focused CEOs are sustaining operational excellence by incorporating impartial customer feedback insights and data as part of their decision making process. We’re pleased to see that so many of our recent client additions recognize the advantages of working with an objective, third party.”

Satrix Solutions, a Net Promoter® Loyalty Partner, has added several new client-focused team members:

  •     Jonathan Beretta: As the Director of Client Services, Jonathan’s extensive managerial, strategic, and consultative B2B skills will be valuable in his new role. Jonathan received his Bachelor of Science in economics and finance from College of Notre Dame and obtained his Juris Doctorate degree from Thomas Jefferson School of Law. Jonathan is also Six Sigma, LEAN Greenbelt certified and has worked with a variety of businesses in the areas of employee engagement and process improvement.
  •     Saidah Shaikh: Saidah brings a unique blend of strong analytical and communication skills to the newly created Manager of Client Services position. Before joining Satrix Solutions, Saidah worked for several Fortune 500 firms including Honeywell Aerospace, Henkel North America, and US Airways. Saidah has a Bachelor of Science in accounting and finance from DePaul University.
  •     Christian Muma: Serving as Client Advocate, Christian will utilize his educational background to assist in the collection, analyses and interpretation of customer survey data for Satrix Solutions’ corporate accounts. Christian, an avid outdoor enthusiast, has a Bachelor of Arts in political science from Arizona State University.

“The backbone of our success begins with the team of talented individuals who make up Satrix Solutions,” continued Klein. “Not only do these accomplished professionals bring a wealth of experience to our team, they also possess the skills, qualities, and passions that represent the Satrix Solutions spirit.”

About Satrix Solutions
Satrix Solutions was founded with a primary goal —help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The expert analyses and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves business-to-business (B2B) organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information visit http://www.SatrixSolutions.com or call 480.773.6120.

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

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Heather Timney
Satrix Solutions
(480) 773-6120
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