The survey asks: what communication channels--phone, email, social media, etc.--do consumers prefer to use for simple, not-so-simple, and difficult customer-service issues.
El Paso, Texas (PRWEB) May 21, 2013
DATAMARK, Inc., a leading provider of global business services to Fortune 500 companies and government organizations, today invited consumers to participate in a national online survey to share how they connect with companies when a customer-service issue arises.
The DATAMARK Multi-Channel Customer Contact Survey takes just a few moments to complete, and asks consumers what communication channels--phone, email, social media, etc.--they prefer to use for simple, not-so-simple, and difficult customer-service issues.
"We're conducting the survey in advance of DATAMARK's attendance at the upcoming Call Center Week expo, June 10-14 in Las Vegas, Nevada," said David Peregrino, marketing coordinator for DATAMARK. "We're looking forward to sharing the results of the survey at the expo, where we'll be presenting our solutions and services for multi-channel customer contact centers."
As an incentive to complete the survey, DATAMARK will enter survey participants into a random drawing to win a Jawbone JAMBOX wireless speaker, valued at $179. To complete the survey, follow this link:
DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing, document management and bilingual customer contact centers for Fortune 500 firms and other large organizations. Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.