Study Shows SkillSurvey® Improves HCAHPS Scores

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SkillSurvey®, Inc., the inventor and leading provider of online reference-checking solutions, announced today the results of a research study finding that hospitals using SkillSurvey’s Pre-Hire 360® reference assessment solution in their recruitment process have higher HCAHPS scores than other hospitals.

SkillSurvey®, Inc., the inventor and leading provider of online reference-checking solutions, announced today the results of a research study finding that hospitals using SkillSurvey’s Pre-Hire 360® reference assessment solution in their recruitment process have higher HCAHPS scores than other hospitals.

The first-of-its-kind study found that hospitals using SkillSurvey’s Pre-Hire 360® for reference checking their job applicants statistically outperform similar hospitals in nine out of ten areas of patient quality that HCAHPS measures via direct patient feedback (1).

The Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, is a standardized survey asking patients to rate their experiences at a hospital. Scores are publicly posted four times per year at hospitalcompare.hhs.gov, empowering consumers to select the best hospitals to visit and to avoid those hospitals with lackluster scores.

In addition to having an impact on consumer healthcare choices, HCAHPS scores have a direct and significant financial impact on hospitals. Outcomes from these HCAHPS measures now tie directly to a hospital’s Medicare and Medicaid reimbursement rates. With already slim operating margins, hospitals cannot afford to lose a portion of their Medicare and Medicaid reimbursements, which typically represent a significant piece of overall revenues.

“SkillSurvey helps hospitals evaluate job applicants on critical HCAHPS competencies, such as communication of information to patients, compassion towards patients, and treating people of different backgrounds with respect,” said Cynthia A. Hedricks Ph.D., Chief Analytics Officer, SkillSurvey. “Candidates who have exhibited these behaviors in the past are highly likely to continue these behaviors in their next job. In turn, these positive behaviors contribute toward a patient’s perception of care, which is reflected on the HCAHPS survey.”

Patients at SkillSurvey customer hospitals responded more favorably on the following dimensions when compared to patients at hospitals not using SkillSurvey:(2)    

  •     how often they were given information about what to do during their recovery;
  •     how often doctors communicated well;
  •     how often they received help quickly from staff;
  •     how often staff explained medications;
  •     how often their rooms and bathrooms were kept clean;
  •     how often nurses communicated well; and
  •     whether they would recommend the hospital to others.

“This study provides evidence that reference-checking candidates using SkillSurvey provides an immediate impact to patient care,” said Ray Bixler, President and CEO, SkillSurvey. “What’s also exciting is that by adding our online reference-checking solution to the hiring process, hospital human resource executives are now in a position to influence the hospital’s business goals and outcomes and finally have a seat at the table.”

For more information about this research, contact Dr. Cynthia A. Hedricks, at chedricks(at)skillsurvey(dot)com.

About SkillSurvey®, Inc.

SkillSurvey® is the inventor of online reference-checking solutions that improve quality of hire and increase recruiting efficiency. Its solutions allow recruiters and hiring managers to collect feedback from references on a candidate’s behaviors and past work performance. The information, all gathered through enterprise software and confidentially, is used to make better hiring decisions and predicts future work performance. This patent-pending approach to reference assessments is based on over 30 years of research in job competency modeling. SkillSurvey® was named one of the fastest-growing companies in America by Inc. magazine, and was named a Deloitte Technology Fast 500 firm. Visit SkillSurvey® at http://www.skillsurvey.com, and on Facebook and Twitter.

(1) The study examined a sample of 125 SkillSurvey customer hospitals and 147 non-customer hospitals that were matched roughly to equivalent number of beds, annual revenue, and annual discharges across a two-year reporting period, with approximately 80,000 separate data points. The criteria for inclusion were: (1) acute care hospital; (2) not a children’s hospital; (3) independent reporting of HCAHPS data for multi-campus facilities; and (4) only the largest campus for multi-campus facilities.

(2) Archived HCAHPS data were accessed from the following websites: data.medicare.gov, medicare.gov/hospitalcompare/Resources/Download-Data.aspx, and monahrq.ahrq.gov/monahrq_archives.shtml.

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Shannon Yeagley
SkillSurvey®, Inc
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