Unicon Updates Open Source Support Program

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Institutions have access to open source experts.

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Unicon, Inc., a leading IT consulting services provider specializing in open source for the education technology market, today announced that it has updated its Open Source Support program to add more value and flexibility. The program is designed to cost effectively support select enterprise open source projects, to assure the reliability of supported environments, and to drive the progress of the open source projects. This SLA-driven program is backed by an accountable team of open source experts, each possessing deep experience within the open source projects. This unique, innovative support model grants access to expert support resources for issues encountered. The program supports these open source projects: the Central Authentication Service, Grouper, Sakai, Shibboleth, Student Success Plan, uMobile, and uPortal.

"Over the last six years, we have gathered feedback from our support program subscribers as to how we can make it even better, and we have now finished a major update to our program with this feedback in mind,” said John A. Lewis, Chief Software Architect, Unicon. “The new program provides more options, more flexibility, and more services than ever, and will also be simpler for subscribers to use and enjoy."

The updated program provides two types of assistance: support and consulting. Support assistance covers basic troubleshooting, research and recommendations, and configuration and usage questions. Consulting assistance is available for bug fixes, new features, patches, and hands-on assistance. Unicon’s experts support open source projects and are here to answer questions about features, best practices, complex deployments, and to resolve technical issues.

To learn more about Unicon’s Open Source Support program, visit http://www.unicon.net/support.

About Unicon’s Open Source Support Program
Unicon provides enterprise commercial support and consulting for open source projects through its Open Source Support program. This SLA-driven program is backed by an accountable team of open source experts, each possessing deep experience within the select open source projects. Support is available under three SLAs ranging from “Developer” (for non-production environments) to “Enterprise” (for those seeking 24x7 support). All support cases are handled directly by experts from the start. To learn more, visit http://www.unicon.net/support.

About Unicon
Unicon, Inc. is a leading provider of IT consulting services for education technology and works with institutions and organizations to find solutions to meet business challenges. Unicon specializes in using open source technologies to deliver flexible and cost-effective systems in the areas of identity and access management, student success and retention, mobile computing, learning management systems, portals, online video, calendaring, email, and collaboration. Unicon is an Apereo Commercial Affiliate; an InCommon Affiliate and Participant; an Industry Member of Internet2; a VMware Partner and authorized Solution Provider; a Solution Partner of Kaltura; and a Services Partner and reseller of Liferay and Zimbra. For more information, visit: http://www.unicon.net.

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Unicon is a Registered Trademark of Unicon, Inc. All other product or service names are the property of their respective owners.

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Jim Layne
Unicon
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