Help Desk Software, LLC Announces Merger with BrightBox Solutions, Inc

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Help Desk Software LLC recently merged with BrightBox Solutions. The companies, which have worked together to offer Help Desk Premier software, will be based in Pittsburgh, PA.

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“We will combine resources to develop an even stronger help desk product line that meets the needs of a broader market,” Davoren said.

Help Desk Software LLC is pleased to announce its merger with and BrightBox Solutions. The development solidifies a positive, strategic working relationship that the companies have shared for nearly a year.

“We have been operating as partners since summer of 2012 and due to the success of the partnership, we have decided to officially merge,” said President Joseph Davoren.

The resulting company will retain the BrightBox Solutions corporate name and continue focusing on promoting, and largely operating under the Help Desk Premier brand. Help Desk Premier is user-friendly web-based help desk software that easily installs on virtually any Windows computer. It gives companies an effective way to process customer interactions, as well as address clients’ concerns. The merger will enhance the company’s efforts. “We will combine resources to develop an even stronger help desk product line that meets the needs of a broader market,” Davoren said.

The joint office of Help-Desk-Software and BrightBox Solutions will be headquartered in Pittsburgh, PA. The newly-merged company, BrightBox Solutions, anticipates retaining all current employees and expanding staff in 2013 and beyond.

The news of the merger follows several media announcements in which Help Desk Premier was offered to educational institutions and select military organizations at no charge. More recently, all U.S. companies were offered an opportunity to utilize a, full-featured version of Help Desk Premier at no costs. The generous offer, specifically, was for two unlimited technician licenses with all product features enabled—and no annoying advertisements. Companies simply had to request the free help desk software and complete a brief registration form to receive a perpetual license for the software.

Help Desk Premier, which is installed on-premise within an organization’s network, requires minimal system resources. It offers an array of features, including:

  •     Active Directory integration
  •     Email integration
  •     Multiple domain support (including Active Directory and Email Integration)
  •     Complete ticket management
  •     Knowledge base for technicians and end-users
  •     Customer self-service portal (unlimited end-user access)
  •     Flexible ticket escalation
  •     Change management
  •     Extensive customization capabilities
  •     Asset management
  •     Extensive, customizable reporting

The web address for Help Desk Premier remains For more information, please visit the web site or contact President Joe Davoren at (888) 885-2401, Extension 700.

About Help Desk Premier
Help Desk Premier software is a flexible helpdesk, service desk and all-purpose issue tracking tool for providing technical support to customers. The product is comprehensive, customizable and scalable, yet extremely affordable, making it the ideal solution for startups and other small companies. The software has a user-friendly user interface that makes it easy for anyone to use. Although it is marketed as an economical option in the marketplace, Help Desk Premier offers the type of robust features that are typically found in many high-end help desk products. Help Desk Premier is utilized by organizations of all types and sizes worldwide.

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Joe Davoren, President
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