Chicago, IL (PRWEB) May 28, 2013
OpinionLab, the pioneer and global leader in Omnichannel Voice of Customer (VoC) feedback solutions, announces that Provide Commerce is continuing its OpinionLab implementation across seven brands, including ProFlowers and RedEnvelope. Through OpinionLab, Provide Commerce can harness the power of real-time customer feedback at all brand touchpoints and gain actionable insight into how to improve each brand's digital presence.
Provide Commerce uses OpinionLab to gather page-specific feedback from each branded website to track activity and learn more about its customers’ overall experiences. Provide Commerce feeds this context-rich information across its organization through daily comment summary emails, alerts and ratings. It leverages the feedback proactively to stay ahead of customer questions and concerns. Provide Commerce brands also use OpinionLab feedback to track comments at the product-level.
"Provide Commerce has been an OpinionLab client for many years now – which is a true testament to how valuable direct customer feedback can be to an organization,” said Mark Treschl, co-founder and president at OpinionLab. "VoC continues to be one of the most important strategies available to brands today. We look forward to building on our relationship with Provide Commerce to deliver the best experience to customers."
OpinionLab brings over a decade of client success to its clients. OpinionLab's proven, state-of-the art VoC solution is used by half of the Fortune 50, and the company collects and interprets more than ten million location-specific comments every month in 32 languages and over 200 countries around the globe.
OpinionLab is the pioneer and global leader in Voice of Customer (VoC) feedback innovation with over a decade of success and a dozen patents on major VoC advancements. Starting with the familiar [+] feedback symbol, the company’s end-to-end solution suite allows clients to improve the omni-channel experience with precise, real-time intelligence into what customers need and want. Half of the Fortune 50 including Walmart, Bank of America, and Ford Motor Company, choose OpinionLab for actionable VoC insight across web, mobile, store and product touchpoints. For more information, visit OpinionLab online, read the blog or follow Voice of Customer on Twitter.