It is fair to say that the quality of the infrastructure and also the quality of the relationship is a key element for continuing the successful partnership.
Sydney, NSW (PRWEB) May 23, 2013
Heiler, a global software supplier, has been experiencing great results since using Macquarie Telecom's infrastructure.
Heiler required a high level of security as they were hosting secure financial data for the NSW Department of Finance and Education, Heiler required a high quality Government Data Centre.
Jason Mallia, Country Manager at Heiler stated "From our perspective, we needed to ensure we chose the right partner, and we needed to ensure the best possible service for the price."
According to Mallia, a key reason behind Heiler selecting Macquarie Telecom during its tender process was knowing Macquarie could do it. “They have the capability and the history, the runs on the board," he said.
To provide and ensure a high level of availability for their software platform, Macquarie Telecom provided service level guarantees backed by a single point of accountability, rapid escalations for any issues that may arise and 24/7 technical support. Macquarie also set up a disaster recovery environment in Canberra to ensure government compliance.
Jason Mallia stated, "Very few problems have occurred due to Macquarie taking all reasonable action to fix them. It is fair to say that the quality of the infrastructure and also the quality of the relationship is a key element for continuing the successful partnership.”
About Macquarie Telecom
Macquarie Telecom is Australia’s only integrated Managed Hosting, Cloud and Telecommunications Company focused solely on mid-size businesses, corporate IT and government. Working with and supporting some of Australia’s best-known organisations, Macquarie Telecom is a full service hosting provider offering managed dedicated servers, managed co-location, and managed private, hybrid, public and Government clouds. Our fully owned, Australian based data centres are the most secure and accredited data centres in Australia with ISO27001, PCI Compliance, DSD Gateway and ASIO Intruder Resistant accreditation. Macquarie Telecom’s offerings are underpinned by world-class customer care which is delivered by our fully owned and managed customer service centre, Macquarie HUB. Combining Business-Grade Full line (Voice, Data & Mobile) Telecommunications with Hosting services to offer truly integrated end-to-end communications solutions, Macquarie Telecom is best placed to help transition organisations to the new online NBN era, enabling greater agility and growth.
Heiler Software AG is a leading provider of enterprise Product Information Management and Master Data Management solutions. With a motto of 'Turning Data into Business', their world-leading software is designed to easily connect people and data to improve operational insight, efficiency and performance.