LeadingAge California Selects National Research Corporation for Senior Care Resident, Family, Employee Satisfaction Surveys

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LeadingAge California partners with National Research to offer member providers premier quality measurement and improvement solutions and inclusion within the largest comparative database for senior care.

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LeadingAge California is pleased to partner with National Research to provide comprehensive satisfaction services to our members.

LeadingAge California has selected National Research Corporation as its preferred quality measurement survey vendor. The two-year agreement, with the option to automatically renew, will provide LeadingAge California members the opportunity to implement premier quality measurement and improvement solutions to collect the opinions of residents, families, and employees of senior care centers and communities through survey and reporting tools. My InnerView products by National Research represent the largest comparative database of long term care, short-stay rehab, and senior living customer and employee metrics.

“LeadingAge California is pleased to partner with National Research to provide comprehensive satisfaction services to our members,” said Stephanie Doute, vice president of membership and group services for LeadingAge California. “As part of our ongoing focus and commitment to quality care and performance improvement in senior care, we are excited to partner with a vendor that offers the tools to serve as an integral component of our quality initiatives.”

Beyond the benefits of measuring and interpreting quality measurement for residents, family members, and employees, participation by LeadingAge of California members offers the unique opportunity to evaluate results within the My InnerView database—the largest comparative benchmarking database of its kind in the U.S. for long-term care and senior living.

"We are thrilled to partner with LeadingAge California on such an important area as satisfaction measurement and performance improvement," said Mary Oakes, vice president of strategic partnerships for National Research. "We are looking forward to working with members on quality programs and focusing on what matters most to their constituents."

My InnerView products by National Research represent the true voice of long-term care and senior living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, continuing care retirement communities, and independent living communities.

About National Research Corporation

For more than 30 years, National Corporation has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, visit http://www.nationalresearch.com.

About LeadingAge California

LeadingAge California is the state’s leading advocate for quality, nonprofit senior living and care. The public-interest association’s more than 400 members across the state include providers of affordable senior housing, residential care facilities for the elderly (assisted living), continuing care retirement communities and skilled nursing care and Home and Community-Based Services. LeadingAge California members serve the needs of approximately 80,000 seniors. For more information, visit http://www.aging.org.

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Stephanie Doute
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