Eliot Management Group Develops New Position

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Recruitment and Retention Supervisor will develop better sales consultants.

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“We want our representatives to be the most knowledgeable around. In order for them to provide the level of service we expect for our merchants, we must provide our team with the best education and tools.” Shaun Dalton, director training and development.

In an effort to recruit and train the best quality consultants in the industry, Eliot Management Group has developed a new management position with its organization.

The Recruitment and Retention Supervisor will be a part of the management team in Eliot’s regional offices, and will devote their time to recruiting quality sales representatives, as well as training and mentoring those new hires.

“We take a consultative approach to working with merchants,” explains Tony Norrie, Eliot Management Group president. “We want to have the kind of sales force that can consult with merchants, assess their situation, and put together the products and services that will best meet their unique needs.”

To provide the comprehensive quality of service Eliot wants to provide their merchants, it is very important to hire and develop smart, capable sales representatives who have a genuine desire to guide merchants through the process of accepting credit cards.

Shawn Dalton, director training and development says, “We want our representatives to be the most knowledgeable around. In order for them to provide the level of service we expect for our merchants, we must provide our team with the best education and tools.”

Eliot Management Group will be adding this position to its local offices over the next several months, with the position active in the Salt Lake City, Houston, Kansas City, Seattle and Denver offices already.

With more than 15 years of experience and a nationwide network of local offices, Eliot Management Group offers a variety of electronic based payment services for businesses. Comprehensive services include: credit and debit card processing; check verification; gift card and cash advance programs. Eliot Provides services to thousands of customers, processing billions of dollars annually in credit card transactions. Eliot believes in a consultative approach and maintains personalized, one on one relationships with its merchants, providing them with on-demand support and 24/7 customer service.

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Monica VanCuren
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