Herndon, VA (PRWEB) May 29, 2013
Parature, a global leader in cloud-based customer service software, announced today that the company has been named a 2013 Hot Ticket Award nominee in two categories: Hottest Emerging Government Contractor and Hottest Buzz. The awards are hosted by the Northern Virginia Technology Council (NVTC) and criteria include vision, the ability to implement and deliver, as well as innovative management approach. As the largest technology council in the nation, the NVTC serves more than 1,000 companies from all sectors of the tech industry, as well as service providers, universities, foreign embassies, non-profit organizations and governmental agencies.
As a Hottest Emerging Government Contractor nominee, Parature continues to drive its momentum in the government space following an 85% growth in the government vertical in 2012. More than 35 government offices and 10 federal agencies with 10 system integrators now use Parature Customer Service Software to deliver effective and efficient multi-channel service and engagement.
Parature’s increasing presence in the government space lends to the NVTC’s nod to Parature as a Hottest Buzz nominee. To date in 2013, Parature has received noted industry recognitions including placement in Gartner’s Magic Quadrant for the CRM Customer Engagement Center, a TMC/CUSTOMER Magazine CRM Excellence Award, two Stevie Awards for Customer Service Solution Technology Partner of the Year and Best New Customer Service Relationship Management Solution (for the Parature Social Monitor), a CRM Magazine Service Leaders Award for Customer Case Management and recognition as a 2013 CRM Watchlist Winner.
“Parature’s recognition by the Northern Virginia Technology Council as a Hottest Emerging Government Contractor nominee is a fantastic honor for us,” said Duke Chung, Co-founder of Parature. “With Parature's headquarters in the Washington, DC Metro Area, providing services to the federal government is a natural fit for us, and we’re greatly pleased with our growing success in that vertical.”
Being recognized as a Hottest Buzz nominee is also truly exciting. Our company is so appreciative of the industry recognition that it has received in 2013. It’s been a fantastic year of growth for Parature.”
Winners of the NVTC Hot Ticket Awards will be selected on June 26. The full list of Northern Virginia Technology Council Hot Ticket Award nominees can be found here: 2013 NVTC Hot Ticket Awards Nominees.
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.
Parature is among the Deloitte Technology Fast 500 and is the recipient of numerous product, technology, and leadership awards including the 2013 CRM Watchlist, 2013 CRM Magazine Service Leader Awards and 2013 TMC/CUSTOMER Magazine CRM Excellence Awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including IBM, Ask.com, the EPA and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter, or like us on Facebook at facebook.com/Parature.
About the Northern Virginia Technology Council
The Northern Virginia Technology Council (NVTC) is the membership and trade association for the technology community in Northern Virginia. As the largest technology council in the nation, NVTC serves about 1,000 companies from all sectors of the technology industry, as well as service providers, universities, foreign embassies, non-profit organizations and governmental agencies. Through its member companies, NVTC represents about 200,000 employees in the region.