“This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders,” said Rich Tehrani, CEO, TMC.
North America (PRWEB) May 29, 2013
Telax Hosted Call Center announced today that TMC has named them a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication for CRM, call center, and teleservice industries since 1982.
“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.”
The Telax solution is an adaptable offering that is implemented in multiple markets across North America with a focus on enterprise companies, the public sector, and service providers. Telax provides contact center software that is complete with IVR, ACD, reporting, recording services, disaster recovery, and has the ability to distribute calls evenly, regardless of geography.
“We’re very pleased to have won this award two years in a row. It validates our approach to technology and the positive results we help our clients produce,” said Mario Perez, President of Telax. “We value the close relationships we have with our clients and partners which allow us to gather product insights that help us further enhance the Telax solution for everyone.”
The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months.
“TMC is pleased to honor Telax with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
Beyond their award winning technology, Telax is recognized as a leading provider of contact center software because of their unique corporate culture. Telax believes success is achieved only when everyone in the value chain is satisfied, or as they say “happy”, including their clients, their client’s customers, their partners, and their own team. This focus helps all parties achieve their goals and fulfill the potential of the contact centers using the Telax Hosted Call Center. “We feel this ‘one team’ philosophy is the only way to consistently create mutually beneficial results and long-term partnerships with our clients, suppliers, and team,” concludes Mario Perez.
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine.
For more information please visit http://www.tmcnet.com.
Telax Hosted Call Center provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy.™
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit http://www.tmcnet.com.