Zurmo Helps Tech Company Provide Cloud Solutions to US Federal Government

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Zurmo was selected by srcLogic, a Washington, DC based services company that provides cloud solutions to the US Federal Government, to run the company’s customer-facing business processes.

Logo of Zurmo Open Source CRM
Zurmo is unique in that if you can figure out how to login, which is really easy, you can get through the rest of it

Developers of the Zurmo Open Source Customer Relationship Management application have released a case study on a recent implementation of Zurmo by srcLogic, a Washington, DC based services company that provides cloud solutions to the US Federal Government.

Challenge

Prior to selecting Zurmo, the srcLogic team needed an effective way to collaborate, manage opportunity lifecycles, and help customers quickly adapt in order to solve their problems. The CRM use case for srcLogic centered on service delivery. The company needed to integrate business processes that included engagement management, closing and provisioning of services, team building, training, and the conversion of opportunities into contracts.

Solution

Since choosing Zurmo, the CRM has become the center of gravity for aligning new business, nurturing existing customers, and facilitating collaboration between the srcLogic team. By using the social collaboration capabilities, including the Conversations module, srcLogic has reduced internal email clutter by 50% and are able to communicate in a quick and effective manner.

“Zurmo is unique in that if you can figure out how to login, which is really easy, you can get through the rest of it,” states Harry Clarke, CEO of srcLogic. “In a two minute burst, we can add a contact, update an opportunity, create a conversation, and utilize the entire system without needing training.”

“I’m not a Zurmo expert, but that is the whole point; I don’t have to be. Zurmo allows us to do a very effective job managing both customer and team relationships so we can help our customers achieve success,” commented Clarke.

Momentum for Zurmo has been on the rise since its 1.0 release in December of 2012. “This has been a recurring theme. Companies are choosing Zurmo because of its intuitive user interface, social collaboration functionality, and overall usability. You don’t need a PhD in Customer Relationship Management to use Zurmo. We are delighted to have srcLogic as a customer,” states Ray Stoeckicht, Zurmo Co-Founder.

About Zurmo

Zurmo, Inc. is the CRM company behind the Zurmo Open Source Project. The company develops, supports, and offers CRM solutions for Zurmo Commercial customers. Zurmo, Inc. is redefining the way Customer Relationship Management is used. Our team is driven by the common goal of building and supporting a better Open Source CRM solution based on rock solid engineering and progressive user adoption methodologies.

Learn more about Zurmo, Inc. by visiting http://www.zurmo.com

About srcLogic

We’re a team that’s passionate about delivering award-winning applications to the US Federal Government. We believe systems should not only meet the requirements and specifications but also exceed the agency milestones and objectives driving the project. Award winning solutions simplify and promote intuitive, logical usability with self-service capabilities for handling ad hoc requirements like analytics, reporting and collaboration. We’re not inspired by applications that require exhaustive, repetitive attempts to complete work or many hours of user training. We believe the US Government, its users and the taxpayers deserve more.

Learn more at http://srclogic.com

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Stafford McKay
Zurmo, Inc.
(312) 235-2747
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