It is critical for firms to understand what clients need from their outside counsel and provide legal support that’s tailor-made to satisfy those needs.
Reston, Virginia (PRWEB) May 29, 2013
The Wickford Group is tapping into the in-house legal community to provide law firms with a better understanding of in-house counsel’s needs, priorities and standards for evaluating outside counsel.
“It’s always good to see law firms who are knowledgeable about what their clients want before billing a minute of time – The Wickford Group’s programs explore what ‘value’ means to a client and instructs firms how to deliver that value,” said Valeria Bailey, General Counsel of Rand McNally. “It’s something every firm should be doing.”
Eric McCarthy, General Counsel of Seneca One Finance said, “I’ve worked with The Wickford Group because I believe in their value proposition. It is critical for firms to understand what clients need from their outside counsel and provide legal support that’s tailor-made to satisfy those needs.”
With GC panels, questionnaires, workshops and client interviews, The Wickford Group infuses its client relationship and service delivery training with in-house counsel’s valuable insight into the needs and expectations of corporate counsel and their respective employers. That unique peek behind the curtain enables law firms to develop service delivery strategies that better serve their clients.
“There are a lot of good lawyers out there,” said Paul Liebenson, Regional General Counsel for ArcelorMittal, “but the best also understand client service and relationships. I’m impressed with The Wickford Group’s focus on the service component of outside counsel’s responsibilities.”
“Our training efforts are greatly enhanced by the input and participation of seasoned in-house counsel,” said Rod Boddie, Principal and Senior Advisor of the Wickford Group. “We’re fortunate to have access to a network of experienced and sophisticated corporate counsel to help us structure insightful programs for our law firm clients.”
ABOUT THE WICKFORD GROUP:
The Wickford Group is a premier legal training and consulting company providing high-end customized client relationship solutions to law firms across the country. By drawing on its members’ experience as in-house counsel and by incorporating the thoughts and opinions of dozens of in-house lawyers, The Wickford Group has created training initiatives that guide outside counsel on what clients expect from their lawyers and how to deliver it. For more information, visit http://www.thewickfordgroup.com.