The consumer can obtain specific answers he wants, right when he needs it. All because of the live chat added on the business website the online shopper is currently on.
Tampa, FL (PRWEB) May 30, 2013
Offerchat's latest version of its live chat support tool that holds today's most wanted chat support features for free has made chat messaging interaction between growing industries and its consumers a lot more effective and personalized.
The chat widget powered by Offerchat embedded in websites and digital stores of growing, niche industries presents an option for each individual online shopper browsing the site to chat directly with a real person to ask for more information without leaving the page.
Thus, the consumer can obtain specific answers he wants, right when he needs it. All because of the live chat added on the business website the online shopper is currently browsing.
For growing industries and online businesses, this is a golden opportunity for them to present a good impression to their potential and even existing customers. By keeping the line of communication open in the easiest, most cost-effective, and most convenient way, they are presenting themselves as a very reachable and very personable business entity.
People buy from people they like. Live chat makes businesses very likeable by being constantly available to every site visitor. A live chat software added to a website goes even as far as having a feature called "chat triggers" which automatically opens the widget on the screen along with a welcome message or an offer of assistance when a visitor is on a certain page or spends a specified period of time on that page, along with other pre-set conditions.
Such proactive features, when properly used and not overdone, can be compared to a real shop owner behind the counter of a physical brick and mortar shop. Customers love homely stores that exude a welcoming and secure atmosphere.
The floodgates of entrepreneurial possibilities forced open by the insistent, permeating dominance of the web empowered specialized, niche industries to blossom and enter the global market. However, the emotional connection can easily get lost in the avalanche of digital communications.
For an online business to stay humane and personable, for it to maintain the warm, fuzzy feeling walk-in customers feel in a physical store, their website should exude availability and readiness for any kind of on-the-spot interaction. Live chat not only makes this very possible, but more importantly, effective in gaining sales through superior online customer experience.
Offerchat is a new way of handling live chat for online sellers, retailers and SaaS companies who must convert more website visitors to actual buyers. Its live chat tool is equipped with all core chat features only available through paid subscriptions in other providers to help small businesses do more without breaking the bank.