Washington, DC (PRWEB) May 30, 2013
Most health care organizations have established channels for receiving complaints and reports of misconduct from employees — but how the organization responds to these complaints can spell the difference between an effective program that reduces risk and an ineffective one that increases compliance vulnerability and liability. Richard Kusserow, former HHS Inspector General, will explain how to set up an effective process to investigate and respond appropriately to employee complaints, including tips for successful interviewing, and gathering all the information and evidence needed to assess, act on and resolve potentially complex workplace problems, in “Proven Strategies for Conducting Internal Investigations,” a complimentary June 11 webinar from Atlantic Information Services, Inc. (AIS).
Health care organizations are as vulnerable as any entity to complaints and reports of misconduct or wrongdoing by employees or other affected parties. The dramatic increase in “whistleblowers” encouraged by law and government agencies only adds to this vulnerability. Issues that necessitate an internal investigation encompass not only allegations of fraud, theft and misconduct but also complaints of harassment, retaliation, misuse and loss of patient information, and safety and code violations.
Hospitals, providers, health plans and others in the industry need a process that permits them to act promptly and effectively on any information of potential wrongdoing or other matters that can result in liability. It is important to establish a strong internal program to investigate and take action on all complaints and allegations of wrongful action and system failures. An effective internal investigation program has many advantages, including assuring the workforce of the organization’s commitment to fairness and compliance.
Among the topics Mr. Kusserow will discuss during the June 11 webinar are:
- Determining who should conduct internal investigations
- Assessing allegations
- Planning the investigation
- Gathering evidence
- Interviewing the complainant, witnesses and the subject of the complaint
- Completing the investigation and determining final action
- Managing the investigation from start to close-out, including the case file, documents and reports
Attendees can also save 25% on "Conducting Internal Investigations in Health Care Organizations: A Practical Guide on How to Resolve Allegations of Wrongdoing," written by Mr. Kusserow. Over seven sections of guidance, the book reviews how to conduct an internal investigation from start to finish: from the evaluation of allegations; gathering and documenting evidence; techniques in debriefing complainants, witnesses and subjects; writing interview and investigative reports; all the way to the resolution of cases. Additionally, it contains more than 30 adaptable policy and form templates, and includes an accompanying CD.
Visit http://aishealth.com/marketplace/c3c24g_061113 for more details and registration information for the webinar and on "Conducting Internal Investigations in Health Care Organizations: A Practical Guide on How to Resolve Allegations of Wrongdoing."
About Richard Kusserow
Richard P. Kusserow is a professional federal investigator by training and experience. He is CEO of Strategic Management Services, LLC, a firm that specializes in problem solving and corporate support through fact gathering, analyses and report presentation in the health care industry. Expertise includes fraud-and-abuse abatement strategies, corporate compliance programs, review of arrangements agreements, vulnerability assessments, due diligence reviews, ethics programs and training. Over the last 20 years, the firm’s clients have included more than 2,100 hospitals, skilled nursing facilities, physician practices, diagnostic and imaging centers, pharmaceutical manufacturers and durable medical equipment supply companies. Mr. Kusserow served 11 years as the HHS Inspector General, where he was responsible for all audits and investigations of the department’s programs, as well as sanction authority for Medicare, Medicaid and maternal/child health programs. Learn more at http://aishealth.com/marketplace/c3c24g_061113#speakers.
Atlantic Information Services, Inc. (AIS) is a publishing and information company that has been serving the health care industry for more than 25 years. It develops highly targeted news, data and strategic information for managers in hospitals, health plans, medical group practices, pharmaceutical companies and other health care organizations. AIS products include print and electronic newsletters, websites, looseleafs, books, strategic reports, databases, webinars and conferences. Learn more at http://AISHealth.com.