“Now, with our fully customized solutions, these HVAC suppliers can manage emergencies in a cost-effective manner and they also have an affordable option of filling vacancies or completing daily office responsibilities,” said a representative.
(PRWEB) May 29, 2013
Answer United, a leading call center and emergency answering services supplier has added a customized offer to their professional service solutions portfolio. This is specifically made for companies providing HVAC equipment and services and aims at helping these providers to keep up with customer demand.
“We understand the HVAC/refrigeration business can be quite demanding, as it basically is a 24-hour-a-day operation and we are perfectly aware of the fact that every such provider needs to be able to react to the customers’ needs in a timely manner. A professional answering service is often needed in such cases,” an Answer United rep said. “Now, with our fully customized solutions, these HVAC suppliers can manage emergencies in a cost-effective manner and they also have an affordable option of filling vacancies or completing daily office responsibilities.”
By with Answer United’s live answering service, HVAC suppliers can make sure all plumbing, heating, refrigeration or cooling emergencies are handled and sent directly to their office, no matter what time of day. The company uses professionally trained agents to screen all specific calls and relay them to the HVAC client in the most convenient manner, either by dispatching an on-call worker directly or texting a company representative. Phone answering is done through a series of custom made scripts developed especially for that particular HVAC provider.
“All our agents will use that particular script, so calling customers will never be able to tell the difference or realize they are talking to an Answer United agent instead of an HVAC expert,” the company rep explains. Also, all emergency calls are recorded and properly documented, for the clients’ satisfaction.
The customized offer Answer United has in store for HVAC providers doesn’t stop here. Professionally trained Answer United agents can dedicated 24/7 to work as virtual receptionists. Also, employee call offs or employee absenteeism reporting can be handled with help from this call center provider.
About Answer United
Founded 49 years ago, Answer United has quickly become one of the nation’s leading answering service. Over the past years, the company has extended its service range to web-based customer support and messaging solutions. One of the most distinctive features about Answer United is the high employee retention rate, which pretty much constitutes a recipe for success. Some of the on-call agents and operators have been working with Answer United for more than 15 years, so they can provide unmatched professionalism and fully customized solutions for any business looking to outsource its telephone answering services.
For more information about the specific services provided by Answer United check http://www.answerunited.com/.