The auto attendant was always intuitive for a technical person but it needed to be intuitive for everyone,
Pittsburgh, Pa (PRWEB) May 30, 2013
VoIP Innovations announced today that they have launched their latest software update to their Titanium Private Label VoIP (TPL) platform. The TPL VoIP platform is a complete turnkey solution for operating VoIP businesses that brings VoIP Innovations to the next level. The new TPL provides resellers with an updated billing module, revamped site navigation, additional reporting, and a more robust Hosted PBX offering. Resellers will also have the ability to provide Toll-free services to their end users. These updates were designed to provide resellers a more efficient way to run their business.
The new billing module includes a variety of adjustments; providing the options to collect and apply any form of payment, ability to un-apply and void payments and ability to add/change end user package prices are a few. Improved revenue and cost reporting tools instantly display critical KPI’s (key performance indicators) that are needed to operate a successful VoIP business. These new features along with their existing billing solution equals the industry’s leading turnkey VoIP business solution.
VoIP Innovations attacked the UI (user interface) further by reorganizing the reseller’s site navigation experience. “The site looks more organized and is functionally more stream lined,” stated Jason Tapolci, President of VoIP Innovations.
A large part of this new release was the slew of new Hosted PBX services. The end user interface received a re-organizational facelift to provide a more efficient end user experience and enhanced PBX time frames and time-based routing features were added. These two scheduling features provide end users with additional configuration flexibility.
With this release, end users got the ability to upload and record sounds, but the largest improvement was seen in their auto attendant. The auto attendant received a complete re-engineering making it more intuitive and easy to configure. “The auto attendant was always intuitive for a technical person but it needed to be intuitive for everyone,” stated Joe Aponick, Engineer at VoIP Innovations.
It is clear that VoIP Innovations wants to be an industry leader in providing the best VoIP Business turnkey solutions. If they continue to release updates that make user experience better on all levels, they will be well on their way at achieving that industry leader position.
VoIP Innovations is an Inc. 5000 company that specializes in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more about VoIP Innovations, visit the VoIP Innovations Blog.