“Based on our agents’ experience with this specific industry, we have developed a personalized live answering service especially for them,” a company rep said
(PRWEB) May 29, 2013
Plumbing emergencies, lockout or infestation issues are only a few of the situations property management industry providers are facing when managing residential or commercial buildings. Answering all calls and being able to address the issue in an efficient manner can be challenging and can lead to losing business, if not handled quickly and professionally. However, property managers have a handy solution at their disposal with the launch of the new answering service provided by veteran call center supplier Answer United.
With 49 years in this line of business, Answer United has developed a series of new and customized packages tailored to the needs of several specific industry providers. “We were able to see how the property managers are facing great difficulty in keeping up with tenant and new residents’ calls. Based on our agents’ experience with this specific industry, we have developed a personalized live answering service especially for them,” a company rep said. “You can easily lose your business if you cannot stay in contact with your customers. In this economy, getting help with your calls and messages can really make the difference between staying in business and going bankrupt.”
To support property management companies, the Answer United program features 24-hour emergency call answering, virtual leasing agents’ services and message delivery. The 24-hour emergency service is based on a customized script made for each company. “Our specialized Answer United call center agents will use that script when talking to the clients, so they can never be able to tell the difference. Customers will believe they are actually talking to one of their property managers.” Call center agents will then dispatch a maintenance worker to the emergency spot.
The virtual leasing services are also provided by specifically trained Answer United agents who will help property managers get new residents. “The person they will be speaking with on the phone will be able to find out everything there is to know about a certain property, its amenities, vacancies and prices by use of a simple online property management software they can access.”
With this fully tailored phone answering service, all property management issues can be efficiently solved.
About Answer United
The company has been a call center provider for over four decades and it is now covering all crucial service providing areas. Answer United provides tailored call answering and messaging services for various industries, from health care and funeral services to HVAC and consulting. Most of the company experts have 15+ years of experience in the field. For more information on Answer United’s specialized answering services, go to http://www.answerunited.com/.