Qualfon Dumaguete Launches Back-Office Operations for the Title Industry

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Qualfon has launched back-office operations for the title industry in its Dumaguete, Philippines location. The program is a result of Qualfon’s recent acquisition of Data Control Group, now called Qualfon Data Services Group.

Qualfon, a leading business process outsourcing (BPO) and call center service provider, has launched back-office operations for the title industry in its Dumaguete, Philippines location. The program is a result of Qualfon’s recent acquisition of Data Control Group, now called Qualfon Data Services Group (DSG). Qualfon DSG recently expanded operations to the Qualfon Dumaguete II site.

Pete Lutz, Senior Vice President of Qualfon DSG, remarked, “Qualfon Dumaguete is an ideal location for back-office operations. Dumaguete is called University Town due to its high ratio of universities to population and it provides a large pool of highly qualified people seeking career opacities. This provincial Philippines location also provides a significantly lower cost of living compared to Manila.”

Scott Warner, Qualfon Dumaguete Site Director, explained, “We launched the back-office title program in our new state-of-the-art Dumaguete II center last week. This is great program to bring to the people of Dumaguete and we found an abundance of talent from our large pool of prescreened applications. We are very excited about the addition of back-office opportunities from our Qualfon DSG clients that complement our extensive voice programs.”

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been servicing our BPO clients since our founding in 1996 and, today, we are 8,500 employees servicing an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Making People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower turnover and strategic locations enable us to provide our services at a lower cost. http://www.qualfon.com

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Dale Jones
Qualfon Media Contact
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