The study shows that most European airports do not provide enough support to hearing impaired passengers.
(PRWEB UK) 31 May 2013
Poor or non-existent support for deaf people is one of the key critical issues facing many European airports according to accessibility research by Reduced Mobility Rights.
The research provided an audit of eighteen airports, seven of which were among the ten busiest in Europe according to total passenger traffic.
The study shows that most European airports do not provide enough support to hearing impaired passengers. They highlighted many factors throughout their research such as absence of induction loops at key areas such as security check points, passport control booths and check in counters. Other factors included poor and confusing signage, older flight displays lacking critical information, unavailability of text-phones or captioned videos and lack of visual announcements.
A spokesperson from Hidden Hearing said:
“With holiday season approaching, many people will be heading for airports to enjoy sunnier climates. Unfortunately, the airport experience can be a frustrating one for people hearing loss and without the right accessibility it can be a stressful experience. Hopefully this study will highlight oversights from airports and encourage them to improve their accessibility. Small changes can make a big difference.”
With more than 40 years’ experience in treating hearing loss, Hidden Hearing is entrusted with the care of more than 100,000 people each year. The firm has 84 hearing centres across the UK, all catering for a range of needs and budgets. Specialising in hearing tests and hearing aids, the company also offer a variety of hearing aid accessories and in 2005, became the first dedicated hearing retailer to be recognised as an Investor in People.