Denver, CO (PRWEB) May 31, 2013
thē Call Center Corporation, providers of superior call center products and expertise, has partnered with Coginov, a leader in semantic search-based products and technologies, to present a free webinar on "Customer Engagement and Marketing Tools for Call Centers" held by executives of both companies on Wednesday, June 12th at 11 a.m. MST.
thē Call Center Corporation is excited to present this latest installment for its educational webinar series that bring in guest speakers from various fields of study and offer insight into industry trends and technologies for call centers. As a leader in the industry, thē Call Center Corporation has the capability to be a valuable resource for call centers and their managers around the globe and webinars are one of the best means of communicating information in a way that also lets the audience actively participate.
This next Webinar, "Customer Engagement and Marketing Tools for Call Centers," will focus on educating call center professionals about new and innovative tools available to increase customer satisfaction and improve agent performance. The presentation will then go on to provide a few examples of technologies (including mobile) that have been developed especially for customer engagement.
The guest speakers of this presentation include Fred Stacey, Chief Operating Officer of thē Call Center Corporation, and Yves Salembier, Co-Founder of Coginov, Inc. Over the past decade, Stacey has held numerous senior operating positions in software and technology both in the U.S. and Internationally. He was Director of Europe, Middle East and Asia-Pacific for TouchStar Inc.
Salembier has been a partner with Coginov since 2005. Mr. Salembier is acting CSO (Chief Strategy Officer), dealing with partners and strategic customers to integrate Semantic and NLP technologies in their offering and day-to-day operation respectively. Prior to Coginov, Mr. Salembier was CTO for BiblioMondo a company delivering high tech library management systems to clients in Canada, U.S. and Europe.
On hosting the informative webinar, Steve Bederman, CEO of thē Call Center Corporation, commented, "Customer engagement is a vital piece in the success and growth of today’s call center. Executives from both thē Call Center Corporation and Coginov have been in the industry for a number of years now and have the experience and knowledge to give valuable information on necessary technologies for customer service. With Coginov's presence in the semantic search-based industry, call centers will learn how use undetected information within in their company’s data to their advantage. This webinar will offer impactful information for any call center executive."
Bederman continued by saying, "If you're a call center and want to know how to be competitive, while still offering the best customer service, you cannot miss this valuable webinar.”
Register for this educational webinar here: https://www4.gotomeeting.com/register/516127063.
thē Call Center Corporation, a Bederman company, offers call center technology solutions. One of a group of subsidiaries owned by thē Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, thē Call Center Corporation is a new kind of call center solutions provider. thē Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. A customer centric company and constantly aiming to improve its product line and service offerings, also presents many articles on call center profitability. thē Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at thesoftwarecorp.com/client-applications. Visit thecallcentercorp.com or call 877-499-7012 to find out more.
Coginov, Inc. is a leader in semantic search-based products and technologies. The company’s uniqueness comes from the advance language and heuristic rule-based algorithms that that have been developed and refined after more than thirty man years of R&D. At the core of the company’s product portfolio is the CoginovAPI, a revolutionary semantic analysis engine that can be licensed by software vendors and large organization that need advanced text analysis for email management, enterprise content management, and social media monitoring.