iService to Expand Its Customer Interaction Suite with Addition of Live Chat

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One-to-One Service.com will be adding live chat to its iService customer interaction suite to provide a complete solution for online customer service and marketing.

iService
"Over the past several years we've enhanced the iService platform with a major architectural change, which has positioned us to provide a unique integrated live chat solution," said Scott Whitsitt, President and CEO of One-to-One Service.com.

One-to-One Service.com announced today that it is adding live chat to its iService customer interaction solution. The new product will be commercially available in 3Q2013 and marketed under the name iService Chat.

"iService has been a veteran in the online customer service and marketing space with our first offering delivered more than 15 years ago," said Scott Whitsitt, President and CEO of One-to-One Service.com. "Our focus has been to help organizations leverage email for customer service and marketing. Over the past several years we've enhanced the iService platform with a major architectural change to support integration and customization, and integrated a COMET server for real-time updates with the user interface. These changes have positioned us to provide a unique integrated live chat solution that will scale well for enterprise applications."

The iService customer interaction solution currently includes:

  •     iService Contact Management to manage customer details
  •     iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  •     iService Knowledge Management for web self-service
  •     iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  •     iCentives Marketing for powerful permission based email marketing
  •     iService Forms Integration for integration with corporate web sites

The new iService Chat feature will leverage the existing components of the iService application, and allow existing customers to easily add live support without the need to deploy new software. iService Chat will be available for use on-premise and on-demand through One-to-One Service.com's cloud delivery service.

About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

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