Cross Country Home Services Recognized by CIO Magazine as One of the 2013 CIO 100 Award Winners

Share Article

CCHS, one of the country's leading providers of home warranty products and maintenance plans, is being recognized for its innovative use of information technology to advance customer service. Honorees will receive the award during the CIO 100 Symposium and Awards Ceremony.

Joel Steigelfest, Chief Information Officer, CCHS

Being recognized for our significant investment in IT reflects the efforts we’ve made to build a world-class application platform to advance the overall experience for our customers, employees and service partners.

IDG's CIO magazine today announces Cross Country Home Services (CCHS), one of the country’s leading providers of home warranty products and maintenance plans, as a recipient of the 2013 CIO 100 award. The 26th annual award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology (IT).

“It’s an honor to be selected for this prestigious award,” said CCHS Chief Information Officer Joel Stiegelfest. “Being recognized for our significant investment in information technology reflects the efforts we’ve made to build a world-class application platform to advance the overall experience for our customers, employees and service partners.”

The heart of CCHS’s business is the ability to process customer claims efficiently and effectively, 24 hours, 365 days a year. Technology has played a pivotal role in the rapid growth of CCHS and its commitment to providing unmatched customer service. Significant recent investments in technology include the implementation of the Oracle E-Business Suite 12.1 enterprise resource planning system to streamline the information technology infrastructure and allow it to further customize warranty coverage and schedule service at the most convenient time by the most qualified technicians.

"For 26 years now, the CIO 100 awards have honored the innovative use of technology to deliver genuine business value," said Maryfran Johnson, Editor in Chief of CIO magazine & events. "Our 2013 winners are an outstanding example of the transformative power of IT to drive everything from revenue growth to competitive advantage."

Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards Ceremony, to be held Tuesday evening, Aug. 13th at The Broadmoor in Colorado Springs, Colorado.

About the CIO 100:

The recipients of this year's CIO 100 award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges' recommendations and voted on the final 100.

About Cross Country Home Services:

Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry’s best known brands, including TotalProtect Home Warranty, Home Protect Warranty and HMS Home Warranty. The company’s customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jennifer Sullivan
Email >
Visit website