BinTech Partners Selects ClaimsOptions® for Quality Management Solution

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Quality management has become an increasingly critical strategic asset for claims organizations. Many claims quality programs risk falling behind because the technology supporting them is not flexible enough.

ClaimsOptions®, a leading provider of quality management technology and professional services, today announced that BinTech Partners has selected ClaimsObserver as its quality management platform. BinTech provides outsourcing services for Property and Casualty insurers as well as financial institutions nationwide. ClaimsObserver provides significant flexibility in creating quality review forms, building reports and analyzing results with ad hoc reporting tools and sharing results.

Quality management has become an increasingly critical strategic asset for claims organizations as they struggle to handle the demand of diverse products and continuously-changing trends. Managers spend as much as 10% of their time preparing for, completing and delivering quality reviews. Technology and quality program expertise are critical to leveraging the best results.

Steve Messina, Vice President of Claims at BinTech stated: “ClaimsObserver was a logical choice as the quality assurance platform for BinTech’s wide ranging claims portfolio. Their flexible forms, real-time reporting and ability to work without tapping into our IT resources perfectly fit our needs for the future. The ability to easily build forms and reporting without vendor assistance makes a huge difference. The ClaimsOptions team has significant industry experience; they provided valuable guidance on how to expand our approach to quality service. We found ClaimsObserver is the most cost effective solution in the marketplace.”

Dave Young, President of ClaimsOptions: “Working with BinTech was a great experience for us. We enjoyed the open dialogue that allowed us to expand upon their current approaches to develop enhanced forms and reporting. BinTech’s interest in using our expertise helped us work quickly to deliver a fully operational platform within a matter of days.”

For more information on ClaimsOptions and ClaimsObserver, visit or 424-CLM-OPTS. More information on BinTech Partners is available at or 877.239.8899 x4291.

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