June 13 Webinar to Discuss the Overlapping Roles of Insurance Exchange Navigators, Assisters and Brokers

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Upcoming webinar from Atlantic Information Services will detail how the different types of entities assisting with exchange enrollment will be trained, compensated and operate beginning in October.

States expect to enroll thousands of people each day into their new health insurance exchanges during the first-ever open-enrollment period this fall. In an effort to mitigate the widespread customer confusion that is anticipated, the Department of Health and Human Services has created “navigators” and “assisters,” who, along with existing agents and brokers, will help facilitate enrollment in the new marketplaces. How will these entities be certified? Who is responsible for training them? How will they be paid? And how will these different advisors coexist, given their overlapping responsibilities? “Navigators, Assisters and Brokers: Meet This Fall’s Insurance Exchange Enrollment Team,” the upcoming June 13 webinar from Atlantic Information Services, Inc. (AIS) will provide insider perspectives on the upcoming roles of navigators, assisters, agents and brokers.

In one hour of expert presentations from Jessica Waltman, a government affairs executive at the National Association of Health Underwriters, Ernie Sweat, a broker who works with Utah’s existing small-group exchange, and George Lyford, a health care attorney with the Colorado Center on Law and Policy — followed by 30 minutes devoted to individual questions — the webinar will provide answers to key questions such as:

  • How will training differ for these different types of entities?
  • How will responsibilities differ among navigators, in-person assisters, brokers and agents? What are the possible ramifications of these differences?
  • What are the pros and cons of these different types of advisers for enrollees? For exchange operators?
  • How will each group be reimbursed? By whom?
  • How will customers seeking assistance be assigned to one of these entities versus another?
  • How will exchanges guard against conflicts of interest among these entities?
  • How will the entities interface with call centers operated by state exchanges?
  • How much responsibility will these groups have to help enrollees with benefits once their exchange-based coverage takes effect?
  • How will sales agents employed by insurance companies fit into the mix?

Visit http://aishealth.com/marketplace/c3r26_061313 for more details including speaker biographies and registration information.

About AIS

Atlantic Information Services, Inc. (AIS) is a publishing and information company that has been serving the health care industry for more than 25 years. It develops highly targeted news, data and strategic information for managers in hospitals, health plans, medical group practices, pharmaceutical companies and other health care organizations. AIS products include print and electronic newsletters, websites, looseleafs, books, strategic reports, databases, webinars and conferences. Learn more at http://AISHealth.com.

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Shelly Beaird-Francois
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