The Ascential acquisition allows us to expand our provider network with additional service locations, ensuring our clients continue to receive the highest levels of service and account management in the industry.
Columbus, Ohio; Phoenix, Arizona; Racine, Wisconsin (PRWEB) June 04, 2013
FacilitySource, the world leader in facility maintenance management for geographically dispersed real estate portfolios, has acquired Ascential as part of the continuation of the company’s business model evolution, specifically to build upon the Elite Network of local facilities service providers available to its clients. Ascential’s database of service providers, expertise, and management discipline will be available to current and future FacilitySource clients who seek a solution that includes software, helpdesk support, and access to a highly-qualified service provider network.
Ascential was an attractive acquisition target for FacilitySource, due to Ascential’s 20 years in the facility maintenance industry and a client retention rate of over 95%. “After reviewing the market for companies who managed large networks of service providers, Ascential stood out as a leader with strengths in the trades that FacilitySource clients utilize the most: HVAC, Electrical, Plumbing, and General Maintenance,” said FacilitySource CEO Bill Hayden.
Hayden said that many clients ask FacilitySource to assist in the selection, dispatching, and management of service providers; doing so benefits clients through faster turnaround times and cost savings through bundled work tickets. With regional offices in San Francisco, Dallas and Tampa and more than 80 employees in 14 states, Ascential’s far-reaching network of service providers will enable FacilitySource to even better respond to the needs of its clients. “The Ascential acquisition allows us to expand our provider network with additional service locations, ensuring our clients continue to receive the highest levels of service and account management in the industry,” said Hayden.
The acquisition will provide Ascential with the necessary resources to expand its provider network and self-performing offerings. “We couldn’t be more pleased to be joining the FacilitySource team,” said Ascential CEO and President, Peter Mohrhauser. “We look forward to working with those FacilitySource clients who would benefit from the award-winning service our own customers have come to expect.”
FacilitySource delivers customized facility management solutions to over 65,000 mall-based and non-mall-based retail and restaurant locations in the U.S. and internationally. With over $1B in annual spend management, FacilitySource provides its clients with knowledge from the industry’s largest facility maintenance platform, best-in-class service through an Elite Network of 25,000 service providers, proprietary technology that gives real-time access to the client’s own facilities environment as well as to industry benchmarks, and a flexible approach that enables clients to optimize their brand, customer experience and facilities maintenance budgets. For more information, visit http://www.facilitysource.com.