Every contact center can benefit from re-focusing their employees on competency and skill development.
Houston, TX (PRWEB) June 05, 2013
Blinds.com (http://www.Blinds.com), the world’s largest online window covering store, announced that COO Stephen Riddell will be speaking at the 14th Annual Call Center Week in Las Vegas, Nevada on June 10th, 2013.
Back by popular demand, Riddell’s “Coaching Your Way to World Class Results” master session will be an intensive 5 hour training session designed to give attendees the building blocks to create their own unique improvement-oriented call center environment.
“Every contact center can benefit from re-focusing their employees on competency and skill development,” Riddell said. “From daily coaching to organically growing an engaged company culture, I look forward to sharing some of the Blinds.com best practices that have helped us move the needle.”
The Blinds.com call center was awarded the prestigious 2010 Call Center of the Year for organizations under 200 employees, is consistently ranked as a ‘Houston’s Best Place To Work’ by the Houston Business Journal and won gold and silver Stevie Awards for service, innovation and leadership.
Learn more about the upcoming Call Center Event 2013 at http://www.callcenterweek.com.