IDentity Theft 911 Expands Identity Protection Services to Combat Against Emerging Threats

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Already Robust Service Offering Provides Proactive and Reactive Help with Digital Threats and Safeguarding Personal Information in an Assisted Living Setting

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IDentity Theft 911 today announced an enhancement to its LifeStages® Identity Management Services to include assistance for emerging threats, such as e-mail and social media compromise, as well as data breach victim assistance and assisted living safeguarding. The services are provided to more than 17.5 million households across the country through a range of organizations, including Fortune 500 companies, the country’s largest insurance companies, corporate benefit providers, banks and credit unions and membership organizations. The service is available through MetLife Auto & Home, Grinnell Mutual, and ACUITY, among numerous other insurance companies, financial institutions, and employee benefit providers.

“Our fraud resolution team has their ear to the ground about new threats that are impacting consumers. With this knowledge, our team is able to swiftly anticipate trends and create services to proactively combat threats and reactively solve them,” said Matt Cullina, CEO, IDentity Theft 911. “The result is a satisfied customer that has peace of mind in knowing their identity and reputation is protected.”

As part of the enhancement, LifeStages will now assist customers by proactively and reactively monitoring their identity and reputation with services such as:

  •     Phish Assist: Provides assistance to educate consumers about spotting fraudulent emails, phone calls, and text messages; consumers can also contact fraud center to evaluate messages to avoid becoming a victim
  •     Social Media/Email Management: Provides proactive guidance with setting privacy controls to better guard a consumer’s identity; consumers are also assisted in regaining control of accounts if a social media or email account is hacked or otherwise compromised
  •     System Compromise: Provides assistance to protect personal electronic devices; if compromised, fraud center will help regain system control and safeguard
  •     Assisted Living: Assists customers responsible for safeguarding the personal information of others to proactively and reactively protect a loved one’s identity

These enhancements augment an already robust suite of services that includes assistance with resolving or preventing instances of identity theft such as: fraudulent medical insurance claims, lost ID when traveling, setting fraud alerts post break-in, replacing ID following natural disaster, proactively protecting personal information that could be compromised while moving, replacement of marriage/civil union documents, false tax returns, securing personal information after death and notifying creditors, prevention of misuse of the personal information of children, placement of military fraud alerts when deployed on service, and more. These services help sort out issues with government agencies, credit companies, and medical providers and helps replace personal documents that were lost, damaged, or stolen.

The service is often provided to customers as a value-add to an existing policy or relationship. MetLife Auto & Home provides this service complimentary to customers. One of their customers, John Trenton*, experienced more than $10,000 in fraudulent charges to his credit card. Luckily, he has access to LifeStages and states, “I had been getting harassed for years, and our fraud investigator fixed it all in six months. We’re thankful every day for the assistance IDentity Theft 911 gave us. It was like a miracle, really.”

Seasoned IDentity Theft 911 fraud specialists offer preemptive protection when information is compromised and unlimited resolution assistance should a consumer fall victim. Customers are matched with dedicated fraud specialists who remain their contact throughout the process to clear their good names and restore reputations efficiently and quickly.

To learn more about how to offer LifeStages Identity Management Services to customers, call 888-682-5911 or visit

About IDentity Theft 911®

Founded in 2003, IDentity Theft 911 is the nation’s premier consultative provider of identity and data risk management, resolution and education services. The company serves 17.5 million households across the country and provides fraud solutions for a range of organizations, including Fortune 500 companies, the country’s largest insurance companies, corporate benefit providers, banks and credit unions and membership organizations. In addition, the company provides preventative and breach response services to more than 600,000 businesses. IDentity Theft 911 is the proud recipient of several awards, including the Stevie Award for Sales and Customer Service and the Parent Tested, Parent Approved award for social networking monitoring tool SocialScout. For more information, please visit, and

*denotes pseudonym

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